What's new
Everything we improve in Ficiel, week after week. Newest first.
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Fixed
- Someone you message first no longer shows up twice in your contacts.
- AIAfter a no, Kord closes in one sentence, with no "my door is always open" line.
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Added
- IntégralA campaign can now send each step on its own, on the planned day, without going through “To approve”. Messages go out during the day at a human pace, and the campaign stops as soon as the person replies.
Improved
- A contact moved to a campaign's stage, from Ficiel or from your assistant, enters it right away.
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Added
- Contacts becomes a real CRM: edit first name, last name, phone and email right in the table.
- In Contacts, see at a glance the next appointment and how each call went (showed up, no-show, signed, lost, second call).
- Pick the columns in Contacts and their order; Ficiel remembers them on all your devices.
- Export your filtered contacts as a CSV file, ready for Excel or Google Sheets.
- AIAs soon as a call is booked, you get the lead's sheet by email and in the app: what they said in their own words, their contact details and your notes.
- AIYour morning batch also suggests a reply to people who wrote to you and are waiting for your answer.
- Ficiel is in ChatGPT: an official plugin, approved by OpenAI. In ChatGPT, open Plugins, search for Ficiel, then Install.
Improved
- A simple like on your message no longer takes the contact out of your follow-ups.
- Skipping a follow-up card brings it back in 3 months, instead of removing it for good.
- A contact's phone number is saved with its country code, for example +33 6 12 34 56 78.
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Improved
- AIIntégralIn Kord pilot's settings, choose whether it follows up with people who have already talked with you, and how many per day.
- AIIntégralSame for waking up old conversations: one switch and a number per day.
- AIIntégral"Reply only" turns both off in one click: Kord only answers people who write to you.
- IntégralYou also set its hours and the gap between two follow-ups.
- AIIntégralPause Kord pilot until a date: it does nothing, then picks up again on its own.
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Added
- AIAfter each call, Ficiel asks how it went: did they show up, how was it, and what's next.
- Signed, second call or lost: the contact's record updates itself, with a note about the call.
- New "R2" stage in your stages, right after "Call booked", for second calls.
- A call to log also shows on your dashboard and on the contact's record. "Later" keeps it aside.
- AIEach answer teaches Kord what makes people sign.
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Improved
- Essentiel keeps all your day-to-day work: your inbox, Kord as copilot with its morning follow-ups, your stats, Cash, and your AI assistant to read, prepare, send and organize.
- Simple automations open up on Essentiel: welcome for new followers, follow-up sequence, keyword comment under a chosen post, link offer and reminder before the call.
- Your offer amount is set in Cash, whatever your plan.
- IntégralIntégral adds Kord pilot, campaigns, booking by Kord in your calendar, comments on all your posts, and configuration through your AI assistant.
- You can see and prepare these features on every plan: one click shows what each one does, and Intégral turns it on.
- If you were already using one of these features, you keep it.
- Upgrading to Intégral takes one click: you pay the prorated difference today, your renewal date stays the same.
- The welcome message for new followers can now come in two steps: a question first, then the rest once the person replies.
- The same voice note is no longer sent to the same person within 8 weeks, whether in your follow-ups, by Kord or through the send queue.
- In a group campaign, the voice note goes out right after the text that introduces it. A post whose voice note isn't ready yet keeps its slot and never goes out without it.
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Improved
- The automations list now fits on one line per recipe, and settings open in their own window.
- An automation paused by Ficiel to protect your account can be restarted in one click with the "Turn back on" button.
- A group campaign now only offers the groups where you have already written and where you can post.
Fixed
- Dropdown menus no longer jitter when their arrows appear.
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Added
- IntégralKord pilot, in the Full plan: Kord can run your conversations. It replies within minutes, follows up with warm prospects and people who left you on read, and wakes up your old contacts, between 9am and 7pm. You turn it on yourself in Kord's configuration: it stays off until you do.
- IntégralKord pilot has two modes, automatic or approve each message, and a switch to turn it all off.
- IntégralKord pilot's rules are visible and editable in Kord's configuration, Kord pilot card.
- When Kord books a call or a contact needs you, you get an email, an iPhone notification and a bell alert in the app.
- Under every message you send, a badge shows where it came from: Kord (drafted or sent by Kord, your AI agent), Via MCP (sent by the assistant you connected to Ficiel, orange for Claude and blue for ChatGPT), Automatic (sent by one of your automations). Messages you write yourself have no badge.
- IntégralNurturing, a new section: a campaign shares your resources (links, PDFs, images, voice notes) over the days with contacts who have already written to you. Each send arrives as a card to approve, your message then the attachment in one click.
- IntégralOn the Intégral plan, a WhatsApp group campaign posts on its own at its rhythm: every two days for example, at a time picked within your window. Dates fill in by themselves.
- An “In nurturing” stage in your Flow: contacts in a campaign move there and leave the morning follow-ups.
- In a WhatsApp group, the right panel lists the members: you can message one of them, or add a tag or a stage to all of them at once.
- “Create a voice note” wherever a voice note is picked: record it, listen back, then keep it.
Improved
- Blacklist and Ignore can also be added to a selection of contacts, with their effects, after confirmation.
- Each tag shows its icon and colour in every menu where you pick it.
Fixed
- A message meant for a WhatsApp group can no longer go to a single person: the group is checked before every send, and nothing goes out if it can't be.
- A received voice note whose audio arrives late is retried for up to 10 minutes instead of 2.
- Replacing the tags of a selection no longer removes Blacklist or Ignore.
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Added
- Founder price: the first 100 subscribers keep their price for life, as long as their subscription continues.
Improved
- Ficiel now unlocks with your first payment. You have 10 days to decide: if it's not for you, cancel from Settings, Subscription, and you get a full refund, no questions asked, within 7 business days. The audit of your account stays free, no card needed.
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Added
- AIIn How you qualify, lay out your qualification steps: their goal, their biggest block, the impact on their goal, then the summary and the call. Kord follows them in order, one question at a time, and only offers the call at the end. A 4-step template is ready if you start from scratch.
- AIWhen your assistant reads a conversation through Ficiel, in Claude or ChatGPT, it gets your script and knows which step to pick up from.
- A help center on ficiel.io: nine guides to get started, connect your accounts, review your follow-ups and plug in Claude or ChatGPT, in French and English.
Improved
- AIWith a script, a contact moves to Qualified once it has been followed to its last step.
- AIMorning follow-ups resume at the step where the conversation left off.
- Kord's settings now fit in six cards, and casual address and emojis can be set directly.
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Added
- AIConnect your Calendly in Settings › Integrations: Kord offers your real open slots along with your booking link.
- AIIntégralWith a Calendly Standard plan or higher, Kord can also book the slot for your contact, and every booked meeting moves to “Meeting booked” on its own, with its date.
Improved
- The dashboard shows one account at a time.
- Cash has its own tab in Statistics, with the value of your upcoming calls.
- The loss funnel compares with the previous period, with two new periods: This month and Last month.
- Pipeline becomes Stages: every number now lives in Statistics.
- Contact card: the AI summary is organized by section, and what Kord remembers shows as a timeline.
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Improved
- AIWith GoHighLevel, Kord offers several open time slots over the next 30 days, based on the availability your prospect gave.
- AIA time slot offered to a contact is held for them for 24 hours: it isn't offered to anyone else in the meantime.
- AIWhen asked “Where do your prospects come from?”, you can now answer “Cold outreach” or “Other”, with a few words to explain. Kord takes it into account in its follow-ups.
Fixed
- The length of your GoHighLevel appointments is read correctly: a one-hour appointment is no longer counted as one minute.
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Added
- On every follow-up card, choose "Suggest again later" (1 week to 3 months). The contact comes back in your daily batch on the chosen date, and you find your snoozed follow-ups in a list.
Improved
- Ficiel no longer suggests following up with someone on one channel when you're already talking elsewhere.
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Added
- AIFrom your AI assistant (Claude, ChatGPT), you can remove a page from Kord's sources and change your booking link. After each change, it shows you what Kord will read from now on.
Improved
- AIKord now only writes your booking link and the links you put in its instructions to your contacts. An old link you sent by hand months ago no longer comes back in its follow-ups.
- AIWhen you change Kord's instructions or profile, follow-ups already prepared are rewritten with your new settings.
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Added
- IntégralThe "comment to direct message" automation can watch all your posts, including new ones, and react to any comment, not just a keyword.
- Two optional filters: skip comments made only of emojis, and replies in a thread.
- The link can go out when the person replies to your first message, or right away, in two messages.
- A reel that doesn't show up in your grid can be watched by pasting its link into the automation.
Improved
- The same person gets at most one message per post, even if they comment several times.
- Your public replies rotate between several wordings, never the same one twice in a row.
- When your account has reached its send limit, the message waits up to 24 hours instead of being lost.
- Ficiel reads your comments at a calmer pace, however many posts you have, to protect your account.
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Improved
- Ficiel now counts every message sent from your account, including from your phone or another tool, before writing to someone new.
- If another automation is already sending from your account, Ficiel automations pause and let you know. One source at a time is safer for your Instagram.
- Your follower list is read more gently, especially in the first days of an automation.
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Added
- AIConnect your Google Calendar in Settings, Integrations: Kord only suggests times when you're free, based on your real availability.
- IntégralA call booked from Ficiel is created directly in your Google Calendar, with its video link.
- Ficiel only reads your busy times: never the title or the content of your events.
- AIIn a lead profile, "What Kord remembers" lists what it understood about the relationship. You fix or remove a line in one click, and your correction wins.
Improved
- AIBefore writing a follow-up, Kord rereads everything already said to this lead, on all their channels, with dates. It no longer suggests a follow-up you turned down.
- AIKord better tells apart what you said from what your lead said, and no longer follows up with someone when you're the customer.
- AIA follow-up prepared before a new reply from your lead is rewritten instead of staying as is.
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Added
- Approve all of today's follow-ups at once with "Send all": Ficiel sends them in the background, at a human pace, and you can close the app.
- Each follow-up shows its planned send time, then "Sent" only once the channel has accepted it, or the reason if it didn't go out. You can remove it from the queue before it goes.
- A "Send queue" panel on the dashboard shows what's about to go out and when.
Improved
- AIKord's follow-ups end on a real question or useful info, no longer on "feel free", "I'm here" or "you know where to find me".
- AIKord no longer suggests following up with people close to you or with people who clearly said no. It sets them aside with the Ignore tag and notes why on their profile. Remove the tag to put them back in your follow-ups.
- AIWhen you ask for a follow-up yourself for one of these leads, Kord still prepares it and tells you why it would have set it aside.
- AIThe messages you ask your AI assistant to send go through the same queue as the app, with the same protections.
- Up to 15 follow-ups per hour on Instagram and WhatsApp, always spaced one to three minutes apart and capped at 100 per day.
- If your account is disconnected, queued follow-ups wait for it to reconnect instead of failing.
Fixed
- When Instagram rejects your code, the screen tells you what to do: enter the last code you received, where Instagram sends your codes, and a button to resend one. On the second rejection, another way to finish connecting shows up.
- No more getting stuck after a few follow-ups approved in a row: no more waiting in front of the screen.
- A lead reachable on two channels now gets only one suggested follow-up.
- A lead tagged Ignore who replies to you comes back into your follow-ups.
- A send refused from an inbox suggestion now shows its real reason.
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Added
- Analytics: your funnel shows your leads stage by stage, from the first conversation to closing (new leads, qualifying, qualified, link sent, booked, closed).
- Click a number in the funnel to see the people who went through that stage, with their last message and direct access to the conversation. The number always matches the list.
- The Closed column uses the number of customers and the amount entered in Cash.
- AINew Qualified stage in your pipeline: a lead moves there on its own when it meets the criteria you wrote for Kord. You can still move it there by hand.
- Ask your AI assistant "With Ficiel, who left me on seen?": the list shows up in the conversation, with each lead's photo and a Follow up button.
- AIThe follow-up prepared by Kord opens on the same screen: edit it if needed, it goes out with one click on Send, and "Sent" shows only once the channel has accepted it.
- A lead's profile, your month at a glance, your funnel, your numbers per account and your cash also show up as screens, in light or dark mode.
- Settings, MCP: requests to make to your assistant, ready to copy.
Improved
- AIFrom your AI assistant, the Essentiel plan handles all the daily work: send and schedule your follow-ups, set tags and stages (one lead or several at once), add notes, create your tags and stages, adjust Kord.
- Creating and setting up automations, configuring AI per channel and changing your offer amount are part of the Intégral plan, in the app as in your AI assistant. Automations you already turned on keep running, and you can always turn them off.
- AIWhen your AI assistant can't do a request on your plan, it tells you what your plan already allows, with an example, and where to change plans.
- AIThe monthly summary in your AI assistant gives exactly the numbers from your Analytics screen.
- Link sent also recognizes the booking link of your connected calendar.
- AIQualification relies on your written criteria: Kord's free-form opinion leaves the lead profile.
Fixed
- A past lead who writes to you again is no longer counted as a new lead: the first contact date stays the date of your very first conversation.
- AIIn your AI assistant, the "To follow up today" list no longer shows twice, and each lead appears only once, even if they write to you on two channels.
- AIYour AI assistant no longer shows "Connector not found" a few moments after a send.
- No more duplicate messages when you scroll up a conversation or on a lead profile.
- My follow-ups: the delay before a lead comes back to "To follow up" keeps the value you save, and your sequence delays stay in the unit you choose (hours or days).
- The Save button stays visible on every screen, phone and tablet included.
- If you leave a screen with unsaved changes, Ficiel warns you before you lose them.
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Improved
- A voice note you recorded but didn't send stays as a draft when you switch conversations. It's there when you come back, ready to replay, to turn into "My voice" or to send. The list shows it: "Draft: Voice note 0:38".
- A group is recognizable at a glance in the conversation, with its members under its name, and the recipient shows above the send button ("Send to group …", "Send to …").
- To clone your voice, drop your file straight into the window. Samples up to 10 minutes are accepted, and the window fits fully on your phone.
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Added
- When Instagram rejects a message, it shows as "Not sent" in the conversation, with the reason, instead of passing for sent.
- A banner flags messages that didn't go out, and they no longer count in your analytics.
- Your morning follow-ups no longer suggest Instagram leads who never replied to your first message: Instagram almost always rejects the next one.
- New Settings, Integrations page: connect your GoHighLevel to Ficiel.
- AIWith your calendar connected, Kord suggests real open slots, and the conversation moves to "Call booked" on its own, with the date, when the lead books.
Planned
- iClosed and Cal.com are coming soon.
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Added
- IntégralNew Intégral plan: unlimited AI conversations, 500 cloned voice notes per month, your whole history read with no age limit, full MCP connection, 5 seats and 3 accounts per channel, setup done with the founder.
- Top-ups for AI conversations and voice notes, as one-time payments, from Settings, Subscription. Nothing is ever charged automatically beyond your plan.
- AIYour AI assistant connected to Ficiel (MCP connection) knows whether your last message was seen: seen, not seen yet, or read status unknown when the channel doesn't say. It can also list conversations left on seen, with no reply.
- AIIntégralIt can edit Kord's entire profile, like the configuration screen: target audience, objections, language, emojis, where your conversations come from and text sources. Each change keeps the previous version, which you can restore.
- AIIt also sees your images, documents and videos: the description and visible text of an image, the text of a PDF, the length and words of a video. It can fetch the image or document itself to look at it.
Improved
- AIYour AI assistant reads everything in full: messages, notes, summaries, templates, Kord's instructions and the text it extracts. When there's a lot, it reads page after page instead of stopping at the first items.
- Under a photo or video sent from your phone, the automatic "You sent a photo." line no longer shows in your inbox.
- The "seen" status of your Instagram messages is checked more often, and as soon as your assistant opens a conversation: fewer reads marked unknown.
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Added
- AIYour AI assistant connected to Ficiel (MCP connection) now reads your voice notes in full. When a transcript is missing, it tells you why instead of leaving a blank.
- AIIt can create and edit your tags and stages, update a lead profile, manage your message templates, and tidy your inbox: read, unread, archived, pinned.
- AIIt can merge two profiles of the same person, or split them again, and go back to a previous version of Kord's instructions.
- AIIt sees the follow-ups prepared in the morning and can approve or dismiss them for you, with the same safeguards as in the app: verified recipient, blocklist, send limits.
- AIIt can also act on several leads at once (stage, tag, archiving), always after showing you what will change.
- AIAnd it reads your Cash section: what you've closed, what's sleeping in your conversations, and your offer amount, which it can also update.
- AIIt also tells you how your channels and your history import are doing, who has access to your team, and it can have Kord prepare a follow-up for the conversation you pick, which you then approve.
- AIYour AI assistant can also mark a call as booked with its real date and time, when it was booked in your calendar or your CRM.
- Ficiel detects on its own when you send your booking link in a conversation, history included.
- On the Pipeline page, a panel sums up your last 30 days: new conversations, links sent, calls booked, and the estimated value of your upcoming calls, with the math in plain view. It only shows for the account owner.
Improved
- Voice notes you send from Ficiel are transcribed as soon as they're sent, instead of a few minutes later.
Fixed
- AIKord never suggests a call day or time on its own anymore: it has no access to your calendar. For a call, it sends your booking link, and if a lead suggests a time, it points them to the link instead of confirming. This applies to its suggestions, its follow-ups and its replies.
- AIThe instructions you wrote for Kord during onboarding now reach it in full: in some cases, it wasn't receiving them at all.
- Your pipeline counts more accurately. Automatic conversation analysis now moves a lead forward only one stage at a time, and never marks them as closed or lost on its own. A lead you mark as a customer yourself is no longer counted as a booked call.
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Added
- AINew job in Kord's configuration: "Setter / closer". If you book calls or close on behalf of a coach or an offer, pick it: Kord introduces itself as the setter for your business and prepares its replies knowing the three objections that come up most in this job: "How much is it?", "I need to think about it" and "Now's not the right time". Its suggestions and follow-ups answer them directly, instead of a generic sales pitch. You choose it in one tap, and can change it anytime in Kord's configuration.
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Added
- The Cash section opens to every organization. It brings together two numbers that never mix: what you've actually closed, based on the amounts you enter yourself, and an estimate of what's sleeping in conversations that went quiet more than thirty days ago.
- Until you've entered your offer amount, Cash shows the number of dormant leads and no euros. A made-up amount is worth less than no amount: enter your offer in one click and the estimate appears, with the details of the math.
- MobileCash is available in the app, in the "More" grid of the Account tab.
Improved
- Cash is reserved for the organization owner: the menu, the page and the amounts collected only show for them. A team member keeps sorting your leads and replying, without seeing your revenue.
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Improved
- After you reconnect your account, your automations restart on their own, whether the reconnect comes from Settings or from the channel itself. If the channel takes a few minutes to respond, the restart runs again as soon as it does: no more turning an automation back on by hand.
- An automation's card shows its real status: "Active" only when it has actually read your source recently, "Waiting" when your account just came back or a check is spaced out, "Error" when reading has been failing for several hours, with the duration. A wait of several days shows its day.
- After a reconnect, the welcome automation keeps checking your new followers, less often for three days, instead of stopping. Only one message goes out per check.
Fixed
- A message to a WhatsApp conversation your channel could no longer find is reopened using the lead's number. With no known number, the refusal explains why.
- A group conversation no longer gets duplicated when the channel gives it a new ID.
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Improved
- Each conversation now has a permanent link that keeps working even if the lead changes their username. Connected assistants get it first; the readable @username form, with the channel, is still available for sharing.
Fixed
- Conversation links whose username contains an underscore (like @jean_dupont) opened on "No conversation" even though it existed, in the app as from a connected assistant. Fixed: these links work again, including ones already shared, with nothing to redo.
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Added
- "Getting started" tells you how many follow-ups Kord prepared, how many you sent and how many replies came back. The step checks off at five sends: it's the first result that unlocks everything else.
- AIIn Kord's configuration, a "Where do your conversations come from?" card: comment to link, ads, organic, referral, and what the person received before writing to you. Kord takes it into account from its first message and doesn't repeat what they already know.
- When the same person has a WhatsApp profile and an Instagram profile, their profile asks you "Same person?". A Yes merges the two profiles, and you can split them from "Profiles merged here".
- Your offer amount is edited in a dedicated window, with the effective date and the history of changes.
- Dormant cash is counted per lead, no longer per conversation: a person present on two channels only counts once.
Improved
- AIThe morning follow-up batch looks further back when your recent leads run out: first the last four months, then up to a year, then up to two years. The dashboard tells you which period is in progress, and Kord adapts the message to how old the exchange is.
- The email announcing the end of your trial speaks with your numbers: how many follow-ups you sent and how many replies you received.
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Improved
- When you've just connected an account, Ficiel imports your history in chunks rather than all at once. Your account works at a natural pace from day one, and your history arrives faster than before.
- A conversation that's already been imported is no longer reread on every pass. The import moves faster and asks much less of your account.
- Under each connected account, you now see how the import is going and when it will finish, rather than an endless "in progress".
- When a chunk is done, the next one starts within an hour instead of waiting two days. Your history is complete much sooner.
Fixed
- "Import history" no longer answers with a red error message when the import is already running. You now read that it's in progress, that you have nothing to do, and how long until the next chunk starts.
- A tab left open for several hours can no longer restart an import based on an outdated state. Reload the page and the button becomes available again.
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Improved
- Your automations now all read the same way: same layout, same button, and the status of each one (on, off, paused) is visible at a glance, without opening it.
- A single "Edit" button opens an automation, and its settings, results and history live in the same panel, on three tabs. Nothing unfolds under the card anymore: the list no longer shifts under your click, and you don't lose sight of your other automations.
- An automation that's on can be edited without turning it off first.
- When an automation is stopped or blocked, the reason always shows in the same place on its card, with what to do to get it running again. Before, depending on the cause, the message moved around or didn't show at all.
- You can delete any automation you no longer need, not just a link campaign. A post you no longer watch no longer stays on the page. Messages already sent stay in your conversations.
Fixed
- When Instagram doesn't return your posts, the picker tells you right away and offers to try again, instead of spinning for almost a minute as if it were still loading.
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Improved
- In your morning follow-ups, the "Skip" button becomes "Don't suggest again" and does what it says: the lead leaves your follow-ups right away, instead of coming back a few days later and requiring three refusals. The lead stays fully visible and readable in your inbox, they simply carry the "Ignore" tag, which you can remove from their profile anytime. You get a few seconds to undo right after the click. And if they write to you again on their own, they can be followed up with again without you doing anything.
Fixed
- Your follow-ups no longer target people who don't belong there. A lead whose call is already booked, a customer already closed or a lead marked lost are no longer suggested to you.
- An account you just connected, or reconnected, now imports its history in successive steps rather than all at once. Too large an import in the first days can lead Instagram to cut the connection and make you redo it. History therefore arrives more gradually, and your account stays connected. The end result is the same, only the pace changes, and nothing changes for an account connected for more than a week.
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Added
- A chat bubble appears at the bottom right of the app: you write to us from there, without leaving your work and without going through WhatsApp. Your message reaches us directly, and you find the conversation in the same place when you come back. The bubble doesn't appear in your inbox: it's already a conversation screen, and two stacked chats get confusing.
Improved
- The free trial now shows real dates instead of a duration to work out yourself: the payment screen, the welcome email, the banner and the Subscription page tell you your last day of access and the exact date of the first charge. Nothing changes in price or length.
- Your Instagram conversations now come back over twenty-four months with no gaps. Until now, on very long exchanges, only the beginning and the end were imported and the middle was missing. Some conversations also showed in your inbox with no messages at all: they now fill in correctly. The history import is also much faster.
- Your follow-ups are no longer prepared for nothing. If nobody opens the app for a week, or if suggested follow-ups sit for a week without being sent or declined, Ficiel stops preparing them. The "To follow up" tab tells you, with a button to resume: new follow-ups are then ready within a minute. Resuming is automatic as soon as you come back, if your absence is what paused them.
- A follow-up already prepared for a conversation where nothing has happened since stays valid instead of being rewritten every morning. You find the same message, in its place, instead of a new version that says the same thing. As soon as a message comes in or goes out on that conversation, the follow-up is redone to take it into account.
Fixed
- Messages sent by your automations, like the welcome note to a new follower, counted toward your monthly conversations even though you write their text in advance. They no longer count: only conversations Kord actually worked on are counted. Some accounts get back a large part of their month, and follow-ups that had stopped for this reason start again.
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Added
- Two arrows in a conversation header take you to the previous or next one without going back to the list. They follow the order shown on screen, with your filters, your inbox and your sorting. On the keyboard, the J and K keys do the same.
Improved
- Ficiel now imports all your Instagram conversations, including those in the General tab: that's where Instagram puts exchanges started by an automation, for example a message sent automatically to a new follower or in reply to a comment. These conversations didn't show up until now. Depending on how you acquire leads, your number of conversations can be multiplied by four or five. They land in your usual inbox, with your filters and counters: nothing new to set up, nothing new to check.
Fixed
- In the inbox, the date picker ("Go back in time") opened partly outside the column and got cut off on the left. It now shows in full.
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Added
- A getting-started checklist guides you from the start, on the dashboard and at the top of the inbox: account connected, history imported, Kord configured, first follow-up sent. Each step checks itself off based on the real state of your account, with a progress bar; during the history import, you see the percentage and the estimated time left. Screens that are still empty point you to the step to do. Once all four steps are done, the block disappears.
- Ficiel asks for a phone number for your organization, only once, when you open the app (owner and admins). It's only used to reach you if there's a problem with your account: access suspended, channel to reconnect, support question. You find it and edit it in Settings, Profile & organization section. If you left it at signup, it's already filled in: you just need to confirm.
Improved
- AIFollow-ups approved from the dashboard (morning cards, "Follow up" window) go out one by one, spaced one to three minutes apart, under a cap per account and per hour: that's what keeps a natural pace on your Instagram, WhatsApp and LinkedIn accounts and avoids the risk of restriction. No time restrictions: what you approve goes out when you approve it, day or night. If the cap is reached, the follow-up is refused on the spot, with the reason and how long to wait before trying again: nothing is queued without your knowledge. A message typed by hand in the inbox always goes out immediately.
- A refused follow-up stays in your list, with the reason shown: you send it again whenever you want.
- AIYour quiet hours don't block any message: what you approve goes out, whatever the time. They serve one purpose only, shifting the time when your morning follow-ups are prepared (7:30 AM by default, in your organization's time zone). What really protects your accounts are the per-channel caps and the spacing between two sends, which always apply.
- An audit of Instagram account disconnections was carried out: they don't come from an expired token on Ficiel's side (there isn't one) but from checks requested by the network or an invalidated session. The protections above follow from it.
Fixed
- When an account is disconnected, Ficiel immediately stops requesting its images, videos and files from the network, as it already did for voice notes: fewer requests on a fragile account, and a full restart as soon as it reconnects.
- In the morning follow-ups, after three "Skip" clicks on the same person, the "Don't suggest again?" question showed twice, and the "Cancel" button reappeared after you answered. It now shows only once, and answering closes it.
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Added
- You can open a WhatsApp conversation with someone who never wrote to you: the "+" button next to the inbox search asks for a number and a message, then takes you into the conversation. If that number already has a conversation with you, the message goes there directly. A number entered without a country code is checked and you confirm it before sending. A delay between two first messages and a daily cap per account protect your number: one number, one message, never a bulk send.
- A merged lead can be unmerged. On the main profile, the "Profiles merged here" section lists each absorbed profile with its channel and the merge date; "Unmerge" separates the identities again: the Instagram, WhatsApp or LinkedIn conversation goes back to its own profile with all its messages, including those received since, and each profile gets back its tags, notes, stage and history. Nothing is erased.
- Before confirming, you choose what happens to tags added after the merge: they stay on the main profile (default rule) or are added to both profiles. Notes written after the merge stay on the main profile. Once separated, the freed profile can be merged with another lead, directly from the confirmation.
- A deleted lead is no longer lost: it goes to the leads trash (Trash button at the top of Leads), with its deletion date. "Restore" brings it back everywhere with its conversations, tags, stage and full timeline. The trash has no time limit: what's in it stays there until you decide otherwise.
- "Delete permanently", reserved for admins and only available from the trash, erases everything after a window that counts exactly what will be deleted (conversations, messages, tags, notes) and asks you to type DELETE.
Improved
- AIQualification questions and the "qualified lead" / "unqualified lead" criteria now have no limit: five, thirty or a hundred, it works. Kord never runs through them in a row: with each message, it picks the most relevant question based on what the person just said, and skips the ones they already answered.
- On every screen of the initial setup, what you type is kept on your device until it's saved: if saving fails or the page reloads, you find your input as it was.
- When a save is refused, the message tells you in plain words which field is the problem and what to fix, instead of a technical code.
Fixed
- After a merge, a message sent on the lead's former channel could make the absorbed profile reappear in Leads, with a duplicate conversation and its whole history reimported; follow-ups could go out again to that duplicate. The message now joins the single profile, without changing its name or photo.
- An archived or deleted lead no longer counts anywhere in active views or analytics until it's restored.
- AIIn the lead qualification step of the initial setup, saving was refused beyond ten questions, with nothing saying so while typing, and with an incomprehensible message. The limit is lifted and saving goes through.
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Fixed
- Reconnecting an account showed "We can't finish the connection" even when the reconnect had fully succeeded. The screen now waits for the right signal and confirms the connection.
- When the network refuses the session, the screen tells you and shows you what to do, instead of suggesting you retry an operation that can't succeed until the network's check is cleared.
- A freshly reconnected account can be used by your automations again right away. It could stay marked as unavailable for several hours.
- Attachments are no longer requested over and over from a disconnected account, and a voice note is no longer prepared twice at the same time: your workspace responds better at busy times.
-
Ficiel gets a makeover: a calmer background, your workspace laid out like a card, refined typography and smoother motion. Everything is in the same place, nothing changes in your habits.
Added
- A new visual direction across the whole product: colors, spacing, buttons and lists harmonized, on the web as in the app.
- While loading, a purple thread rises up the screen and drops conversation bubbles: you see that Ficiel is working, with no frozen screen.
- Confirmation windows have been unified: same sizes, same buttons, always the cross at the top right, and no more gray browser windows.
- AIWhile recording a voice note, the bars react to your voice live. While it's being prepared in your voice, they settle one by one and a badge confirms it's ready.
- Choosing your voice opens in a clear window, with the active voice checked.
Added
- Each automation shows its last run and the next one, what it's waiting for when it's on hold, and a History tab with its last thirty runs and last thirty sends.
- A Test button on each automation: it checks your account, your settings, your available sends and reads your followers or comments, then shows the result step by step. It doesn't send any message.
- The welcome automation for new followers now states its limits before you turn it on: detection by checks every ten minutes, on the last twenty-five followers.
Improved
- Screens explain less and show more: every message that invites you to act carries the button to do it, and help tips show on hover.
- In Analytics, changing the period or channel updates the numbers in place, without reloading.
- On the Dashboard, preparing today's follow-ups is done with a real, more visible button.
- Zoom is available again in the browser on phones.
Fixed
- The sending account label no longer shows for a disconnected account, and only when several accounts are connected on the same channel: your leads' names are no longer cut off.
- AIA failed voice conversion no longer shows the same error message twice.
- In Automations, the "Settings and results" block shows the people contacted, the send chart and the reply rate again. It had shown "Nothing sent" for every automation since August 5, even though messages were going out.
- An automation that stops because a channel went down now restarts on its own as soon as the account is reconnected. It used to need saving again by hand, and people who arrived during the stop were lost.
- A temporary outage on a channel no longer stops an automation: it retries on its own, at growing intervals, and only stops after a full day of failures.
- An incident on one organization's account no longer blocks sends for the others. The safety brake now applies account by account.
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Added
- Invite your setter by email: when you create their access in Settings then Team members, they receive an invitation with a link to choose their password, valid for 48 hours. You track the status in the list (sent, opened, password set, expired) and can resend in one click. A password you set yourself still works alongside it.
- A new member's password can now be chosen freely: type your own or generate a readable one, easy to pass on out loud (like tiger-marine-4821), with the Generate, Copy and Show buttons. If your choice is weaker than recommended, we tell you and you decide.
- If you recommend Ficiel, your Affiliate space is waiting for you in the menu: your link to share, your referrals and their status, your commissions month by month, your payouts, ready-to-send messages, and your bank transfer details. It shows up on its own for the accounts concerned, nothing to turn on.
- AIThe dashboard's "To follow up today" list splits into one block per connected account, with the channel logo, the account name and the number of follow-ups ready. Each block has its own selection and its own preparation: one queue per channel, never mixed in the same send, and the channel's remaining send budget shows when you prepare. If you only have one connected account, your screen doesn't change.
Improved
- The inbox could take several minutes to load on accounts with several thousand conversations, and the dashboard went the same way. The conversation list, inbox counters and search now respond in under a second, whatever the size of the account.
- A team member's permissions are now enforced everywhere, not just in the menus: access without permission to export, view analytics, set up automations or edit tags can no longer do so by any route, and conversations you hide from them no longer appear in their numbers. Changing your own password now requires the old one.
Fixed
- AIA channel connected during the day only appeared in that day's follow-ups the next morning, and a channel with few leads could stay missing from the list for several days in a row. The batch now fills in as soon as a new account's import is done, and a channel with a small pool suggests its never-handled leads again rather than staying empty.
- The button to connect a channel you haven't connected yet, LinkedIn in particular, could disappear from Settings then Connections. There was then no way to connect that channel, and nothing on screen explained it. Available channels now stay displayed in all circumstances.
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Added
- You can connect several accounts on the same channel, for example two Instagram accounts, and find them in a single inbox. Each conversation shows which account it comes from, and a filter lets you show only one account's conversations. This option is part of the Custom plan.
- AIEach account keeps its own: its replies always go out from it, it has its own send pace, its own analytics, and its own Kord settings. You set things once for the whole organization, and adjust an account separately when it calls for it.
- Automations that watch a post now offer posts from all your Instagram accounts, and the direct message goes out from the account that posted.
Fixed
- The photo of your connected accounts shows again in Settings then Connections, on Instagram as on WhatsApp. It was stored under an address that expired after a few days, and the account row shifted when the image no longer loaded. Photos are now kept on our side, and checked automatically.
- Your organization takes your Instagram account's photo, instead of the two letters shown until now. If you have several Instagram accounts, you choose which one from Connections.
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Added
- A space for affiliates. Those who recommend Ficiel now have their own page: their referrals, their commissions, their link to share, accessible from a simple link received by email, with no Ficiel account needed.
- Sharing a conversation now uses a link that says who it's about: app.ficiel.io/inbox/@username, with the channel if needed. No more unreadable ID to copy. Old links keep working.
Improved
- AIThe list of people to follow up with now respects your qualification criteria and an age limit you set. The follow-ups Kord prepares for you in the morning come from that same list, and each one is ready to approve directly from the dashboard.
- Merging two profiles truly brings the lead together: their info, their WhatsApp, Instagram and LinkedIn channels, and switching from one conversation to another in one click. Each conversation's link now shows in plain text, @username@channel, everywhere in the app.
- AIIn "To follow up", you can select several people and have their follow-ups prepared at once: they're written in parallel and appear one by one in the same review window as the morning batch, ready to read and send.
- AICloning your voice now requires explicit confirmation: the voice is yours, or you have the person's permission. A voice can only be cloned from a sample you upload yourself, never from a voice note you received.
Fixed
- The "Unread" tab now shows all your unread messages, even the oldest ones. The counter could announce hundreds of unread messages while the list only showed a handful: it only searched recent conversations. Same fix for the "Priority" tab.
- The "To follow up today" card could show "Unable to load this list" on accounts with many conversations: the calculation went over the time limit. It's now about ten times faster, and the list loads for everyone, whatever the size of the account.
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Added
- AINew automation "Offer a link, send it on a yes". You choose who receives your offer (by pipeline stage and by tag, only people who have already written to you), you write the offer word for word, and you set the link to send. Kord reads each reply: a yes gets the link, a no closes the conversation without sending anything, a question stays in your inbox like any other message. If you reply to someone yourself, the automation steps out of that conversation.
- Before turning it on, the card shows the exact number of people who will receive the offer, once each. Offers go out one by one, spaced out, within what each channel tolerates.
- AIWhen a lead replies with a question, or with a yes plus a question ("yes, why?"), Kord answers it with your rules and your tone, then offers the link once more. A clear yes then sends it; otherwise the conversation is handed back to you: it moves to your Priority list, with a note saying what was offered, what the person replied and why it's up to you to take over. On the iPhone app, you also get the notification.
- Each campaign shows its tracking lead by lead: offers sent, yes (link sent), no, for you to handle, pending, expired, and the conversion rate. A finished campaign can be deleted from its card.
- AIThe offer can go out as a voice note, with one of your voices and the text to speak, in addition to or instead of the written message. The voice note goes first, the text after. With no voice set up, the option doesn't appear.
- Your follow-ups no longer get stuck, they spread out. Before, when you launched a lot of follow-ups at once, the system hit its hourly limit and stopped. Now, anything that can't go out right away enters a queue and is sent automatically throughout the day, at the right pace to protect your account. Nothing is lost, nothing is sent too fast.
- And if you've connected several channels (Instagram, WhatsApp, LinkedIn), each one works in parallel: your total follow-up volume grows without ever pushing a single account.
- Replies to people who just wrote to you always go out first, without waiting.
- Quieter history import. Your history now catches up silently, in the background. The import message only shows when a new channel connects, during the first load. The rest of the time, Kord works without interrupting you.
- AIYour assistant connected via MCP now also sees your group conversations, and can write in them. Each group is flagged as such, with its participants, each message shows who wrote it, and a send in a group goes through the same protections as a normal send (per-channel caps, automatic pause, blocklist).
Improved
- If a payment fails, a dedicated screen replaces the app while you sort it out: it reminds you of your plan and the pending invoice, and lets you pay the invoice or update your card in one click. Access comes back on its own as soon as the payment goes through. Your data and your history stay intact.
- In Settings › Connections, each channel shows how its history import is going: done, still running in the background, or stopped with the "Import history" button to restart it yourself, with no limit.
Fixed
- Voice notes you receive are transcribed within two minutes, even while a history import runs in the background. Until now, a history import could make the transcript of a just-received voice note wait more than forty minutes, without telling you anything.
- A voice note that really can't be transcribed (unreadable or missing audio) now says so under the player, instead of showing "Transcribing…" forever. Ficiel retries on its own in the background.
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Added
- AIWhen you correct a reply suggested by Kord before sending it, it remembers. A note now appears under the sent message to tell you, instead of staying invisible.
- AIThe ways of speaking Kord picks up from your corrections are now approved directly in the Inbox, just above the writing area. You adopt or dismiss them in one click, without leaving the conversation. Until now you had to look for them in a settings screen, and almost nobody went there.
- AIYour assistant connected via MCP can now go further in Ficiel. It sends an image, a video, a document or a voice note, not just text. You can ask it to pause Kord on a conversation or a whole channel, adjust its quiet hours, read or refine its instructions with a precise correction rather than a full rewrite, review and approve the rules it learned from your exchanges, and show you what it would reply on a conversation without ever sending it. It also checks your analytics per channel, your conversion funnel, a comparison of two periods, and can create automations or follow their history. Always with the same safeguards: blocklist, protected stages, per-channel send limits.
- AIKord now detects the language of the message you receive (French, English, Spanish or Portuguese) and replies in the same language, with nothing to set up. You can also make it use a fixed language in its settings, whatever the language of the message received.
Improved
- AIKord's configuration now shows how many rules it actually relies on to write, and how many are waiting their turn. An adopted rule that wasn't used yet didn't show anywhere.
- AISuggestions no longer pile up endlessly. A way of speaking you dismiss never comes back. A suggestion you didn't handle eventually leaves the list, and comes back on its own if the behavior shows up again in your exchanges.
Fixed
- AIWhen you reply to a lead who just wrote to you through your assistant connected via MCP, the send is no longer wrongly refused because the channel's hourly cap was reached by other automatic sends (follow-ups, automations) in the same hour. The daily cap still always applies, in all circumstances.
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Improved
- AIKord now follows the way you close. In Kord's configuration, under "When the lead is qualified", choose "Suggest a call" or "Send them to your link" (your website, your sales page, a form). If you sell through your website, Kord no longer mentions calls or time slots: its drafts, follow-ups, replies and suggested next actions point to your link.
- Your analytics now count your real activity: what's exchanged since you joined Ficiel. Older imported history stays readable in your conversations, but no longer counts in the counters or charts.
- The Qualified, OK for a call and Booked tiles count the leads that reached the stage over the period shown, and each one opens in one click on the exact list of leads it counts: the list total is the tile's.
- Each chart clearly states what it shows: the period total, the daily average next to it, and a label that follows the chosen granularity (day, week or month). Each number has its exact definition on hover.
- New analysis periods: 6, 12 and 24 months, on top of 7, 30 and 90 days.
- A channel filter arrives next to the granularity: choose Instagram, WhatsApp or another connected channel, and all tiles, rates and charts are recalculated for that channel. The "See leads" link follows the same filter.
Fixed
- MobileOn the iPhone app, when you reopened the app after a while and the conversation list appeared empty, you had to restart it to get it back. It now reloads on its own as soon as you touch it, with no restart.
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Added
- AIAt signup, Kord now checks in with you at the end of the flow: it rephrases your business and your offer, asks how you write to your leads (casual or formal, emojis or not) and where you send them, then adapts its suggestions and follow-ups to your answers.
- A guided tour of the inbox then awaits you, step by step: the list and its filters, a conversation, the lead panel, the composer tools. Each important section (Leads, Analytics, Automations, Tags, Templates, Blocklist, Pipeline) introduces itself in a few words on your first visit. You can restart the tour anytime from the sidebar or from your settings.
- You can now connect your own AI assistant to your Ficiel history through an MCP connection. It reads your conversations, finds an exchange by keywords, spots leads who went quiet, checks a lead's profile and full journey, your tags, your stages and your analytics. It can also add a tag or send a message on your behalf, with exactly the same safeguards as in Ficiel: blocklist, protected stages, per-channel send limits.
- Access goes through a key dedicated to your organization, with separate read and send permissions that can be revoked anytime. Your data stays strictly separated: a key only ever sees your organization.
- Create your MCP key from your settings: the "MCP" section (admins only) lets you generate up to three keys, choose whether they can send messages, copy the command ready to paste into your assistant, and revoke a key in one click. The key is shown only once, when it's created.
- In Claude (claude.ai or the app), add Ficiel as a custom connector with the address https://bridge.ficiel.io/mcp: Claude sends you to Ficiel, you log in, you choose what the assistant can do, and it's connected. The connection appears in your MCP settings, where you can cut it off anytime.
Improved
- AIYour settings give direct access to Kord's configuration, and Kord's configuration follows the order of your signup flow: your business, what Kord should know, your target audience, qualification, your follow-ups, your instructions, your voice, what it learns. The follow-up sequence after a silence is set in one place only, in Kord's configuration, with the delay and the daily amounts.
Fixed
- In the follow-up sequence, you can now remove the last follow-up: an empty sequence simply turns off all follow-ups, with no message put in its place.
- AIThe follow-up sequence after a silence is now set and written entirely in Kord's configuration, and you can turn it on or off anytime from the same place.
- AIBefore turning on automatic follow-ups, a summary shows you what will go out and to how many leads, and asks you to confirm. Nothing turns on by itself.
- AIAutomatic follow-ups now only go to leads who have already replied to you at least once, and respect the same exclusions as your "To follow up" list: blocklist, do-not-contact leads, excluded stages, group conversations.
- Deleting a connected account now goes through even when it holds a very large number of conversations, with no failure message.
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Added
- AIThe climb toward your limit happens gradually: each channel can prepare at most five follow-ups more than its best day of the week. Your volume grows over a few days instead of jumping all at once, which protects your messaging accounts.
Fixed
- AIThe morning follow-up batch now really prepares the number you set, channel by channel. Until now it often stopped well before your limit: it only looked at the top-ranked conversations, and those already suggested on previous days kept their spot during their rest period. The result: mornings with 9 follow-ups instead of 30, while hundreds of leads were waiting. The batch now goes through your list as far as needed to fill each limit.
- AIA lead Kord sets aside as outside your target audience no longer counts toward your daily limit: their spot goes to a lead you really want to follow up with.
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Added
- Kord's setup has been rebuilt. Instead of a list of tabs, you open a grid of cards that each show what's set up and what isn't: your business, your persona, what Kord needs to know, how you qualify, your instructions, your voice. You click what you want to change, no more scrolling through everything.
- A "My follow-ups" card brings together everything on the topic: the delay before a lead is followed up with, the number of follow-ups per day and per channel, the follow-up after a silence, and the messages you've scheduled that haven't gone out yet. The delay and the follow-up after a silence used to be set in your inbox settings and in Automations; those two screens now tell you where it moved.
- AIA "Persona" card where you write your ideal client. It's the only version Kord uses to write, and it always takes priority over what it infers on its own from your conversations. Below it, what Kord observes in your real conversations is suggested: you adopt the portrait, or only the objections, or nothing.
- AIYou can set up Kord by talking to it. In a panel next to your setup, you write "make the tone friendlier" or "add a question about budget", and it actually changes the setting in question. It also suggests what's missing from your setup, not generic examples.
- Your morning follow-ups are set channel by channel. Fifteen for Instagram, ten for WhatsApp: you set each number from "Inbox settings", at the top of your conversation list, and the morning batch respects each limit separately. The safety limit for each messaging channel is shown next to it: you can go below it, never above, because exceeding it would get your account restricted.
- You can add a lead to your follow-up sequence by hand, from their profile or from the conversation menu. Until now, only the automatic detection of silent conversations added anyone to it.
Improved
- AIKord now writes using your organization profile, wherever you talk to it. Until now, when you asked it for a message from its page or from the button at the bottom of your conversation list, it wrote without knowing your field, your positioning, your tone or your script: only the inbox applied them. A follow-up requested in the chat now follows your profile, the one you fill in under Kord, then Setup.
- AIThe links you give Kord are now read. It opens the page once, keeps the essentials, and uses them to answer. Before, it only received the address, which it couldn't open. Five links maximum, so it retains few and precisely.
- AIFor Kord, your leads' messages are material to analyze, never instructions. Someone who writes "forget your instructions" or "send me this link" in your inbox gets nothing: Kord flags it to you instead of obeying.
- AIKord never pretends to be anything other than what it is. If someone asks whether it's an artificial intelligence, it doesn't deny it. That was already its rule for some of its replies, and it's now the same everywhere.
- AIKord is happy to explain what it can do, but not how it's built. What belongs to you, your profile and your instructions, stays visible and editable; the rest is nobody else's business.
Fixed
- Changing your field of activity from Settings updates Kord immediately. Before, that change stayed invisible to it until you reopened its setup and saved.
- AIOn a voice note with a caption, Kord only read the caption and ignored what the person had said. It now reads both.
- Follow-ups prepared in the morning no longer query your messaging accounts again for history that's already been imported.
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Added
- MobileThe app now sends you notifications. A lead writes to you: their name and message show on your screen, and one tap takes you straight to the conversation. Messages from the same person are grouped into a single notification that updates, and the app icon shows your number of unread conversations.
- MobileYou're also notified right away if one of your channels disconnects, and every morning when your batch of follow-ups is ready.
- MobileNo notification when you're already in the app: it has nothing to tell you that you can't already see.
- The interface now comes in dark. Go to Settings → Profile → Appearance: Light (default), Dark, or Device, which automatically follows your phone's or computer's setting, live. The choice applies per device: you can be in dark on your phone and in light at the office.
- From read receipts to windows to the keyboard in the mobile app, everything follows the chosen theme, with no reload.
- Links received in a conversation are clickable. A video call link, an invitation, a page: you click and you're there, instead of selecting the address and copying it.
- AIWhen Kord mentions a lead in its reply, their name is clickable. One click opens their conversation and profile, and your current discussion with Kord stays open alongside: you look at the person it's telling you about without losing the thread.
Improved
- MobileIn the app, the history of your discussions with Kord now opens in a panel that slides in from the left edge. You'll find all your past discussions there, the most recent at the top, and you just tap one to reopen it. A search lets you find a discussion by its title.
- MobileThe "New conversation" button stays visible at all times, at the bottom of the panel.
- MobileThe two small icons that floated on the side are gone: your conversation with Kord now takes up the full width of the screen.
Fixed
- MobileIn the app, the bottom of pages is no longer hidden by the bottom bar. The Save, Edit and Confirm buttons in the page footer had become unreachable in Settings, Automations and Kord's setup: they're accessible again.
- MobileThe Dashboard and several other screens no longer overflow to the side: no more swiping the screen horizontally to read a card.
- Read receipts now only show reads confirmed by the network. You'll see fewer double checks than before: the ones that remain are reliable.
- MobileIn the mobile app, opening a discussion with Kord no longer switches to the setup screen.
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Fixed
- Saving a reusable voice note could fail when its name or text contained an apostrophe, an emoji or certain punctuation marks. That's fixed: saving works again, whatever characters you use.
-
Improved
- The import of your conversations now continues automatically for several days after you connect an account, until all available history is loaded. Accounts with a lot of history no longer need a manual resync.
-
Added
- MobileFiciel's iOS app is on its way. Your inboxes, conversations, and follow-ups, right on your iPhone, with a notification as each new message comes in. Early access will open soon for active customers, before it's available on the App Store. Many of you asked for it: it's coming.
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Added
- AIAsk Kord for your inboxes: "create an inbox of people I haven't followed up with in 7 days with the Clients tag". Kord prepares the inbox and shows you its name, its rules, and the number of matching conversations on a card, and nothing is created without your approval. It can also edit an existing inbox or adjust the "To follow up" delay.
- Create your own inboxes: a name, an icon, your rules (pipeline stages, tags, time-based filters), and the inbox appears after the usual tabs, shared with your whole team. Up to five inboxes, reorderable from settings, with a live preview of how many conversations match while you build your rules.
- The Filters panel gets a time-based section: last message received more or less than a set number of days ago, last follow-up sent, number of follow-ups already sent, left on seen for a set number of days. Everything you need to target exactly who to follow up with, and when.
- Go back in time in your conversations: a calendar button next to the filters takes you back three months, six months, a year, or to the very start of your history. A marker always shows where you are, with a one-click return to today.
- The "To follow up" delay is finally adjustable: a lead you just wrote to leaves the inbox, and comes back if they don't reply within the delay you choose, in hours or days. The setting opens from the button to the right of the inbox tabs, and applies to your whole team.
- That same delay applies everywhere Ficiel suggests a follow-up: the "To follow up" inbox, the dashboard card, and the follow-ups Kord prepares for you. One rule, instead of three different rules depending on the screen.
Fixed
- The inbox counters now tell the truth. The "All" badge no longer climbs as you scroll, and no longer switches to the number of archives when you open the Archives tab: each inbox is counted across your whole account, not just what's loaded on screen.
- "To follow up" now shows its counter when the inbox is open. "Unread" and "Priority" keep their badge at all times.
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Added
- A new way to add your automations: pick your channel first, then the available automations appear. A channel that isn't connected stays visible but grayed out, and a channel with no automations tells you so clearly instead of showing an empty list.
- Welcome message for new followers: someone follows your Instagram account, and they receive the message you prepared, as text, as a voice note, or both. Detection takes about ten minutes, only followers who arrived after you turned it on get the message, each person receives it only once, and everything stops as soon as they reply to you.
- The same automation can now exist in several copies: watch several posts at once with "comment to direct message", each with its own keyword, message, and results, on its own card. A given post can only be watched once.
Fixed
- The preview of the post chosen for "comment to direct message" stays displayed after the automation launches. It used to disappear after two weeks: the image is now stored by Ficiel, and automations already saved repair themselves.
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Added
- AIAsk Kord "who saw my message without replying", "seen with no reply on WhatsApp only", "people I contacted in July who read me and said nothing", or "who to resend a follow-up voice note to": it gives you the list, with a link to each conversation. Until now it could search by period or know about reads, but never both at once, and it sent you to a workaround.
- AIYou can combine reads with whatever you want: a specific period or a rolling window, a channel, a pipeline stage, a tag, a length of silence, and whether the person has replied at least once or never. It's the "Left on seen" filter from your inbox, in conversation, with period and channel on top.
- AIWhen a messaging app says nothing about whether a conversation was read, it doesn't appear on either side, neither as read nor as unread. Many people turn off their read receipts: no receipt doesn't mean the person hasn't read it, and Kord explains this instead of deciding for you.
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Added
- LinkedIn becomes your third inbox channel, next to Instagram and WhatsApp. Connect your account from Settings, then Connections: your conversations come in with their history, and you reply from Ficiel like on the other channels, text, attachments, and voice notes included.
- Your regular LinkedIn account is enough, no paid subscription needed. Ficiel connects to your personal messaging only: if you use Recruiter or Sales Navigator, their conversations stay there and don't get mixed with yours.
Improved
- Every messaging app tolerates a certain sending pace before it decides an account is acting like a bot. Ficiel now counts that pace separately for each one, instead of applying the same cap everywhere. Your accounts are better protected where the messaging app is strictest.
- Messages you schedule in advance now count toward that limit. If you prepare a lot for the same hour, the ones that would exceed what the messaging app accepts don't go out, and you can see why on the message. Before, they went out without anything counting them.
- A lead's username now links to their profile on the right messaging app. When the app doesn't expose a public profile, the username shows without a link instead of opening a page that doesn't exist.
Fixed
- The suggestion button works again on leads where you've turned Kord off. Turning Kord off on a lead means "don't do anything on your own", not "refuse me when I ask". The automatic suggestions panel itself stays hidden.
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Added
- A clock joins the composer tools, next to the mic and the templates. Write your message now, pick the day and time, and it goes out on its own at the right moment. An already recorded voice note works too. If the person replies in the meantime, the message isn't sent and you get notified.
- On each of your tags, two switches: "remove from the follow-up pipeline" and "never send automatically". A lead carrying that tag is handled accordingly, wherever the tag was applied from. Nothing is guessed from the name you give it: you're the one who declares it.
- The same switch exists on every stage of your pipeline. If you created a stage for friends and family or partners, they will no longer be suggested for follow-up.
- AIKord tells you whether a lead fits the target you described, and why, in one sentence, on their profile. You can overrule it in one click: your correction then takes precedence and won't be rewritten.
- AIWhen Kord notices that one of your tags would apply, it suggests it instead of applying it. You add it or dismiss it in one click, and it never asks the same thing twice.
Improved
- After three follow-ups with no reply, a lead automatically drops out of your daily suggestions. They stay reachable manually, and you can put them back in the pipeline in one click.
- Today's follow-ups no longer suggest conversations where the person never wrote you a single line. That wasn't a follow-up, it was a cold outreach. Expect a shorter, more accurate list.
- AIKord writes your follow-ups with more care, and no longer acts like your last exchange was yesterday when it was two months ago. A follow-up that still gets the elapsed time wrong is rewritten, and dropped rather than suggested to you if it happens again.
- AIKord now understands what your tags mean, not just their names, and uses your qualification criteria to adjust what it writes to someone who doesn't fit your target.
- AIWhen one of your voice recordings really fits the conversation, Kord suggests it on the follow-up card. Before, the file had to be named "follow-up" for it to find it, which nobody could have guessed.
Fixed
- Changing a lead's stage, one at a time or in bulk, can no longer show a confirmation when nothing was saved. That was the cause of the "but I did set it" moment you may have run into.
- The "Ignore" tag finally works every way. It only removed the lead from your follow-ups when it was set from their profile, and had no effect when set in bulk or by Kord.
- The reminder that suggests you stop following up with someone after three attempts finally shows up, and right away. It was reset by your own sends, so it was practically unreachable, and it waited several seconds before appearing.
- Your morning follow-ups no longer suggest the same people several days in a row. A conversation you skipped steps back for a few days before returning, to make room for the others.
- In the preview that opens when you hover over a name, your messages already read by the lead finally show as read. They all appeared as unread, whatever the real state of the conversation.
- When you skip through follow-ups and then click "Finish", the counter updates immediately. You used to have to reload the page to see the right number.
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Added
- You control what each team member can see. For each member, choose the tags whose conversations they won't see, and limit them to one channel if you like. Useful when you delegate your inbox to someone and part of your conversations stays personal.
- The restriction applies to your data, not just on screen: a restricted member doesn't see those conversations, can't find them by searching, doesn't get them in their morning follow-ups, and Kord doesn't use them when working for them. You, the account owner, still see everything.
Improved
- AIKord takes into account how much time has passed since your last exchange. Someone you reach out to after six months no longer gets a message that assumes a conversation from yesterday: it first sets the context, so the message makes sense even if they've forgotten everything about your exchanges. Conversely, on a conversation from this week, it picks up the thread naturally, with no ceremony.
- AINo more follow-up questions that ignore the timing. Kord no longer asks whether a call went well when that call was several months ago: it either acknowledges the gap and says so, or doesn't refer to it. It also no longer says "as agreed" or "I'll get back to you soon" on a conversation that has been silent for weeks.
- AIThis applies everywhere Kord writes: your morning follow-ups, your batch follow-ups, the messages it suggests in a conversation, and the ones it drafts when you ask it directly.
Fixed
- A blocklisted lead disappears from everywhere except your archives. They could still show up in search, in your pipeline views, or in your morning follow-ups. Their conversation stays available in your archives, with their tag: nothing is deleted, everything is filed away.
- Automations no longer write to a blocklisted lead, and Kord no longer suggests them for follow-up.
- Adding someone to your blocklist from settings now puts the tag back on their profile.
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Improved
- Leaving your follow-ups in progress no longer wipes them. If you close the window while you still have messages prepared by Kord, you get a warning first, and if you leave anyway, everything is waiting for you when you reopen: the remaining cards and your edits, until the end of the day.
- A "Skip" clicked by mistake on a follow-up can be undone with one click for a few seconds: the card comes back as it was, as if nothing had happened.
- A message you started in a conversation is no longer lost when you navigate elsewhere: it's kept as a draft and restored when you come back. In your conversation list, "Draft:" followed by your first words flags it at a glance, like in your usual messaging apps.
Fixed
- In the inbox, following up with several conversations at once ran into "Unable to send" at the moment of sending. That's fixed: your batch follow-ups go out normally, through the same safe path as your regular messages.
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Added
- AIEvery morning, Kord prepares a series of ready-written follow-ups for you, one per conversation left unanswered, ranked by interest. You find them on your dashboard: you go through them one by one, adjust the message if you want, and send with one click, as text or as one of your voice notes. Hover over a name and a preview reminds you of your latest exchanges, and one click opens the full conversation. Nothing is sent without your approval, and if you don't get through the batch during the day, it makes room for the next day's, without asking anything of you.
- AIA "Kord" switch on every conversation. Turn it off where you'd rather be the only one in control: it no longer suggests anything on its own there, neither today's follow-up nor a message. It stays available whenever you ask for it, and you can turn it back on with one tap.
Improved
- AIWhen you open Kord from a conversation, it picks up the context on its own, and it follows along when you switch to another one: no more clicking to load it. As soon as you write to it about a conversation, it focuses on that one and navigation no longer moves it, until you remove the context.
- A button to expand Kord's panel from its header: you widen the window in place, without leaving it, and shrink it back with one click.
- AIWhen you limit your request in time ("in March", "no reply for 60 days"), Kord really searches that whole period instead of sticking to your current follow-up list. The field also offers examples to help you find the right wording.
- AIKord only speaks up when you let it: when you ask it for a suggestion, in the morning follow-up batch, or on the conversations you've handed over to it. Your inbox stays yours, and it steps in when you ask.
- AIThe two variants of the "Suggest" button adapt to where the conversation stands: a follow-up after a long silence, the next question when the exchange is moving forward, or a reply that moves toward booking a call.
Fixed
- AIThe "who to follow up with" list no longer stalls on very large accounts: it comes back in a fraction of a second, even with tens of thousands of messages.
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Added
- Someone comments a word you chose under one of your posts, and they get your message in private. You pick the post from the list of your real posts, including posts and videos: nothing to copy, nothing to paste.
- The message can be text, a voice note you've already recorded, or both. You can drop a link in at the exact spot you want it, and record a new voice note right from settings.
- You can also reply publicly under the comment, with several different wordings used at random. It tells the person to check their messages, and it avoids having twenty comments get the same sentence word for word.
- Second automation: follow-ups. When a lead stops replying, your follow-up messages go out on their own, on the schedule you set. As soon as they reply, everything stops. And if you write to them yourself in between, the countdown restarts from your message.
- A person only gets your message once, even if they comment ten times. And only comments written after you turn it on count: turning it on for an older post will never message people who commented before.
- Each automation shows you what it produced: the number of messages sent, the people contacted with a direct link to their conversation, and above all how many of them replied. That last number tells you whether it's actually worth it.
- Everything that goes out lands in your inbox as a normal conversation. You can take over whenever you want, and turn it off whenever you want.
- A five-screen guide waits for you at the top of the section. It also says the less pleasant parts: it's not instant, volume is limited to keep your account safe, and a message sent to someone who doesn't follow you lands in their Requests tab.
- New section in Settings, "Team members". You create an access in two fields: their email and a password you choose, with one button that suggests a strong one and another that copies it. They log in right away, with no confirmation email to wait for, and they can change their password from their profile. Your plan includes 2 seats: yours and one for someone you trust.
- You decide what they can do, switch by switch: the assistant, sending messages, automations, export, tags and stages, analytics. By default they start with what they need to work right away: the assistant, sending, and tags. The rest is closed, and it's up to you to open it if you want.
- What they can never reach, whatever the settings: your billing, your account connections, your assistant configuration, team management, and your organization settings. It's not just missing from their screen, it's refused on the server side. And if you remove their access, their session is cut immediately.
- New filter in your inbox: Filters, Status row, "Left on seen". It only keeps conversations where your last message was opened and nobody has replied since. Someone who opens is someone active: these are the follow-ups most likely to land. The filter combines with any tab, and "To follow up" doesn't change.
- It never guesses. A conversation whose read status is unknown doesn't appear in this filter, and it isn't treated as unread either: it shows up again as soon as you remove the filter. Not every channel passes along read information, and we'd rather say nothing than make you believe something false.
- In Kord's settings, Voice section, you can now import an existing voice note instead of re-recording it. A voice memo, an audio file: you pick it, give it a name, and it joins your library like the others.
Improved
- We also went back to fetch read information for your older conversations, the ones opened before read ticks arrived. So the filter has something to work with from day one, instead of waiting for you to reopen your chats one by one.
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Added
- Your sent messages now carry a gray tick next to the time. It turns into a purple double tick when your lead has opened the message. Two states, two shapes: you can see the difference even without telling the colors apart.
- From your conversation list, you can see whether your last follow-up was opened, without opening the conversation. The tick sits at the start of lines that begin with "You:", and nowhere else.
- The double tick only lights up on a confirmation from the channel attributed to your lead. Your own reading doesn't count, and nothing else triggers it: not a reply received, not the person being online.
- When the tick stays gray, it means one thing only: nothing was confirmed to us. Many people turn off read receipts, and in that case no confirmation will ever arrive, even if they read it. A gray tick is not an "unread", it's an "we don't know". Ficiel would rather stay quiet than make you believe something false.
- AIKord takes this into account, in its suggestions as well as in the chat. When you ask it who to follow up with, it tells apart silence after an opened message from silence after a message that may never have been read. And it never concludes that someone hasn't read: it distinguishes "not opened" from "we don't know".
Improved
- Searching your conversations is now instant. You type a name, a keyword, or a piece of a sentence and conversations show up right away, even on large accounts. Before, it could get stuck on "Unable to load" as soon as the term was fairly common.
- It looks at the lead's name, the last message, and everything exchanged, voice note transcripts included. A link, a price, or an objection mentioned mid-conversation can be found, not just names.
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Added
- AIYou can now ask Kord from any conversation, without leaving your inbox. A button at the bottom of your list opens Kord over the screen, and it already knows which conversation you're talking about. You switch to another lead, you keep chatting with Kord, and it stays focused on the conversation you gave it.
- You can now export an entire conversation in one click, from the button in the header. You get a folder with the full thread as text, a clean PDF version, and the media exchanged (images, videos, voice notes with their transcript). Perfect for archiving, sharing, or picking up the context elsewhere.
Improved
- AIWhen you ask it for a follow-up or a message, it writes the whole thing, ready to send. You read it, adjust it if you want, and send it in one click. Before, it left a draft that you had to go find elsewhere.
- AIKord finally understands what's said in voice notes, yours and your leads'. You no longer have to copy what a voice note says for it: it reads it on its own.
- AIKord now knows what it has already done on your account. It used to see every conversation as a first meeting, which led it to reclassify a lead it had classified the day before, or to put back a tag it had just removed. It now checks before acting.
- AIIt also remembers topics you've already covered together. You no longer have to re-explain where you're starting from every time you open a conversation.
- Your analytics are rebuilt on a consistent base: the funnel holds together, each stage follows from the previous one. You now see your reply rate and your call booking rate, and the definition of each number on hover.
- On WhatsApp, your lead's number is saved automatically to their profile and shown under their name in the conversation, tappable to call. Nothing to type. And if you had already entered a number by hand, it's never replaced.
Fixed
- When you send an image with a message, the text now goes out with it. It was getting lost along the way on some conversations.
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Added
- The follow-ups Kord suggests and today's follow-ups are now ranked by interest, not by date. Leads who booked a call or were in the middle of qualifying rise to the top, and those who never replied sink to the bottom. The ranking covers your whole account, not a sample.
- You can select several conversations at once, on any tab, and apply a tag, change their stage, or start their follow-ups. Up to 50 at a time. Tagging a hundred leads one by one wasn't reasonable; in two taps, it is.
- AIOn a batch, Kord writes in groups of ten. You read, send what works for you, and ask for the next group if you want to keep going. Nothing is sent without you.
- AIKord can send you a voice note you recorded. Keep a phrase you often repeat in your library, and it will send it at the right moment. It never fabricates a voice: it picks from your own recordings.
Improved
- AIWhen you ask Kord who to follow up with, he reads this list directly instead of opening your conversations one by one. So he now covers the whole list, where he used to stop after about twenty.
- AIThe suggestion button now works everywhere, including when you were the last one to write. It used to refuse to work on those conversations, even though they're exactly the ones that go quiet: on most accounts, the vast majority of exchanges end on a message left unanswered.
- AIKord takes into account how much time has passed and what you've already sent. He never makes you repeat yourself, he changes the angle, and when the silence drags on he suggests a message that leaves the door open without asking for anything again.
- A lead who asked not to be contacted again is left alone. If they write to you on their own, Kord helps you reply normally.
- A voice note you've already recorded can now be sent without typing any text. The button stayed disabled, and text was never required for a voice note.
- The link Kord shares is no longer required. Booking page, website, form: put whatever you want, or nothing at all. Until now you couldn't save your setup without a booking link, even if you didn't use one.
Fixed
- AIKord replies to the messages that land in your inbox again. A bug kept him from starting on new messages: he's back to work on your conversations, and you don't have to re-enable anything.
- AIKord sees long requests through. When you asked him to go through a lot of leads, he handled a few and then stopped without saying anything. He now goes the distance, and when a request is too broad, he tells you what he handled, what he recommends first, and what's left to pick up.
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Added
- AIYour pre-recorded voice notes. Record a phrase you repeat often once, name it, and resend it in one click in any conversation. You'll find them in Kord, Voice section.
- AIYou choose the voice Ficiel uses. Clone one or several, then pick the one used for your voice notes. Until now, a cloned voice could sit unused with nothing to tell you.
Improved
- AIVoice notes use your voice, or nothing. The standard synthetic voice has been removed: until you've cloned yours, the voice feature stays off rather than speaking for you in a voice that isn't yours.
- Your booking link now lives in Sources, with your other links. Identity and tone keeps only what describes how you talk.
Fixed
- AIKord handles the messages that arrive in your inbox again. A loading bug kept him from starting on new messages: he's back to work on your conversations, and you don't have to re-enable anything.
- AIWhen cloning your voice fails, you finally know why. Each case now has an explanation and the step to take: recording too short, place too noisy, or voice limit reached. No more incomprehensible technical message.
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Added
- AIA switch in Kord's setup turns off suggestions everywhere in one move. It applies on click, with no need to save, and the button in each conversation follows.
- AIKord learns rules from the way you write. Every time you approve, edit, or dismiss one of his replies, he draws an observation about your style from it. You'll find it in the Learning section, where you adopt or reject each one individually. Nothing is applied until you've approved it.
- AIA "How Kord works" guide is available in his setup. In a few screens, it explains what each setting does, and above all who decides to send a message.
- First-time setup now happens in a single pass: your domain, your channel, your offer, and the questions you ask your leads. You can skip a step and come back to it later.
Improved
- AIThe replies Kord suggests automatically now have exactly the same quality as those from the "Suggest a reply" button. They follow your offer, your script, and your way of talking, and arrive as ready-to-send text, with no stray formatting.
- Your conversation history fills in on its own in the hours after you connect an account. Instagram releases it gradually on its side: Ficiel keeps coming back for it until it's complete, with no clicking on your part.
Fixed
- AIKord now finally prepares a reply as soon as a lead writes to you. Until now, he only reacted to some of the messages received: the others went through without any suggestion being created.
- AINo more empty suggestion cards in the dashboard, and the "Dismiss" button works again on all suggested replies.
- AIWhen an approved reply doesn't go out, you see it right away instead of thinking it was sent. Missed call notifications no longer trigger a suggestion.
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Improved
- When someone reacts to a message on WhatsApp, you now see "Someone reacted" with their name, instead of the technical code with their number. Your own reactions show as "You reacted", and the preview in the conversation list is cleaned up too.
Fixed
- Conversations now display correctly as soon as you open them: no more overlapping messages while loading, and the conversation always opens on the latest message.
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Added
- Files received in your conversations (PDF, ZIP, Word, Excel...) now show up with their name and open in one click, on Instagram as on WhatsApp. Before, they appeared as "Content not displayed" with no way to get them. Files you send are clickable too.
Improved
- The "Kord" tab in the inbox has been removed: it wasn't adding anything for now.
- No more "Unknown" leads: when the name isn't available, Ficiel shows the Instagram handle (@handle) or the WhatsApp number. And a lead whose name was known can no longer lose it along the way.
- The "To follow up" tab is more accurate: a conversation only gets in 24 hours after your last unanswered message, and groups no longer show up there.
Fixed
- When a lead writes to you in a conversation you had archived, it now comes back to your inbox automatically, as unread. Before, their message stayed invisible in the archives: you had to dig for it manually to find it.
- If archiving or unarchiving a conversation fails (a temporary connection issue), a message tells you clearly instead of acting as if nothing happened.
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Added
- AIReply suggestions now offer two variants, each driven by a different strategy (follow up gently, offer a time slot...). Click the one that speaks to you, tweak it, send it. One generation = one credit, as before.
- AISuggestions are now written by Kord itself: same tone, same style rules and same learnings as in the rest of the app. One AI per account.
- AIBoth variants stay visible when you click into your reply box or pick one: they serve as inspiration until you send. A cross lets you close them.
Improved
- The interface is denser: the list shows more conversations at the same screen height, and text has been retuned across the app so you can read more at a glance.
- Your sent messages go from solid purple to a light tint with dark text: conversations are easier on the eyes, and color now only marks important actions and anything coming from the AI.
- The sidebar now has a slightly cream background that sets it apart from the content. The page you're on is the only colored item.
- Contacts without a photo drop the random colors for a single subtle tint, until their profile photo shows up.
- Tags now appear as a colored dot followed by a clear label. All your usual colors are still available.
- AIThe AI Summary in the contact panel is now structured: the lead's pain points, goal, budget and exact quotes, each in its own place. Existing summaries stay as they are and will become structured over the next analyses.
Fixed
- Profile photos would show for a few days, then give way to initials until the next resync. Ficiel now keeps its own copy of every photo: once it's shown, it stays shown, on Instagram and on WhatsApp.
- When you open a conversation whose contact has no photo anymore, Ficiel fetches it within seconds and keeps it for good.
- When a contact changes their profile photo, theirs updates automatically in your inbox as messages come in.
- In the sidebar, the purple dot no longer sits permanently on Kord: it's reserved for the inbox, and only shows when messages are still unread.
- A contact's profile panel has been slimmed down: the unused "AI Notes" area has been removed.
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Added
- AIA "Usage" section appears in your settings. It shows you, as bars, where you stand for the month: conversations handled by Kord, voice notes sent. Everything resets to zero each new cycle, and your messages keep arriving and stay visible no matter what.
Improved
- The dashboard sometimes took almost a minute to show its four numbers. It now opens in the blink of an eye, and the tiles appear without waiting for the lists below.
- AITwo counters were stuck at zero for no reason. "Qualified leads" and "Calls booked" ignored the leads that Kord moves forward itself. They now count them, as soon as Kord moves them in your pipeline.
- AI"AI messages sent" only counted replies that went out on their own. It now also counts Kord's suggestions that you approve or edit before sending. It's finally your assistant's real work that shows up.
- The left menu stays discreet and expands on its own when your mouse hovers over it, then closes when you move away. You can pin it open if you prefer to keep it in view.
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Added
- AIYou can now hand part of your conversations over to Kord: it replies to your contacts by itself, on your behalf, only when you turn it on. You decide exactly what it acts on: the share of your contacts you give it, and only those in the stages or carrying the tags you choose, and you set Instagram and WhatsApp separately. You can also set pause hours for it (at night, for example), a short wait before it replies so it stays natural, and "sensitive" stages it never touches. Everything is off by default: nothing goes out until you turn it on yourself.
- AIYou stay in control at all times. As soon as you reply to a contact yourself, from the app or from your phone, Kord pauses on that conversation and hands control back to you. A clear banner tells you so, with a button to restart it whenever you want. A new "Kord" tab in your inbox groups the contacts it handles, and a badge on each conversation shows at a glance whether it's active, paused, or handed the conversation back to you.
- AIAll of Kord's settings are now in the same place. On the Kord page, a "Configuration" button opens everything: how it talks, its voice, its connections and delegation. No need to look for them elsewhere: everything about your assistant now lives with it.
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Improved
- WhatsApp group conversations no longer mix with private conversations. Each group has its own dedicated thread in your inbox, marked by a group icon in the list on the left. Before, messages from a group and messages from a 1-on-1 with a participant could show up in the same thread. Not anymore.
- In a group chat, the name of the person who wrote each message now shows above their bubble (for example "Jason" or "Alexia"). You see right away who is speaking, without guessing from the content. Private 1-on-1 conversations are unchanged (no label, as before).
- The transcription under WhatsApp and Instagram voice notes is back. It appears automatically under each voice note bubble, without reloading the page. We also re-ran transcription on all your older voice notes that had stayed blank: you'll see them fill in gradually in your conversations over the next few hours.
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Added
- You can now send videos from the inbox, in addition to images and voice notes. Click the "Attach a file" button and select an .mp4, .mov or .webm up to 100 MB. A player preview shows before sending.
- You can also send documents: PDF, Word, Excel, PowerPoint, .zip, .txt, .markdown, .csv. Up to 50 MB per file. WhatsApp accepts all these formats natively; on Instagram, some formats may be rejected by Meta depending on the type: you'll then see a clear message on the bubble.
- Drag and drop is available in the composer. You can drag an image, a video or a document straight from your desktop into the input area, Messenger-style. A frame appears to show you where to drop it.
- Pasting from the clipboard works too. Cmd+V (or Ctrl+V) with a screenshot in the clipboard pastes it straight into the composer, ready to send.
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Added
- New "To follow up" tab in your inbox, next to All / Unread / Priority. It groups every conversation where you (or your assistant) sent the last message and the lead hasn't replied yet: your follow-up list, in one click. The list fills in as you scroll.
Improved
- AIKord can now do recaps over the last 12 months (before: only the last 3). You can ask it for a review over a long period and it takes your whole history into account, not just the last few weeks.
- AIKord answers much faster on long periods. A one-year recap that used to take about twenty seconds now comes back almost instantly.
- Your conversation sync is now protected against multiple clicks. If you click "Resync" several times, the app no longer stacks syncs in parallel: it tells you a sync is already running or that you need to wait a few minutes. No more syncs spinning for hours for nothing.
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Improved
- AIWe tuned the voice-to-voice conversion setting. The coach voice you picked or cloned now comes out much closer to the original: less gap between what you hear in the preview and what you expected. You record the same way as before, only the final result matches the voice you set up better. To get the most out of this change, take care with your samples when you clone a voice: calm voice, mic close, no background noise or reverb in the sample. The quality of your sample remains the most important factor for a clean result.
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Added
- AIYou can record your voice like a regular WhatsApp voice note (with your intonations, your breaths, your natural rhythm) and send it in a DM with the coach voice you chose. The clip keeps your way of speaking, only the timbre changes. A new button appears in the composer next to the regular mic. You record, listen to the preview, send, exactly like a native voice note. Max length is 60 seconds per recording.
- AIYou can clone a coach's voice from an audio sample. You upload a file of 30 seconds to 5 minutes, give it a name (e.g. "Coach Henri"), and the voice is instantly usable across the app: for text voice synthesis and for voice-to-voice conversion. You can manage your custom voices (list them, delete them) directly from AI Setup. This feature requires an active subscription on your voice synthesis account.
- Each organization can now plug in its own voice synthesis key in AI Setup. You paste your key, click Test, and all premium voices run on your account: you pay your usage directly, no more sharing. A green badge appears as soon as the connection is validated. If your key isn't configured, premium voices are unavailable and the app tells you clearly, with a direct link to the setup page.
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Added
- You can now search your inbox from the bar at the top of the list: by lead name, by Instagram handle, or even by a word they sent you in their last message. The search covers all your conversations, not only the ones already on screen. Results in under half a second whatever the size of your database.
Improved
- The inbox opens almost instantly, even on accounts with more than 1,500 conversations. Before, past a certain volume, the list could take 8 seconds to load or not load at all. Now it opens right away with your most recent conversations, and the rest load as you scroll.
- Instant message sending. Your message bubble appears in the inbox as soon as you click send, without waiting for it to go through on Instagram or WhatsApp. A small discreet clock icon shows that sending is still in progress on the platform side (~3 seconds). When sending is confirmed, the icon disappears on its own, no refresh. Before, there were 3-4 seconds of frozen waiting between your click and the message appearing: that's over.
- If sending a message fails (Instagram down, network issue, etc.), a small red triangle appears next to the bubble. Click it to retry the send in one move, without retyping the text.
- Real-time sync between your devices. If you archive a conversation from your phone, or mark a chat as read in another tab, your main view updates on its own in under a second. You no longer need to refresh the page to see the current state.
- You can now open a thread with several thousand messages without slowing down the app. It displays immediately with the last 50 messages. Older history loads on demand when you scroll up, without blocking your reading. Before, the page loaded the whole history at once, which could freeze the browser on very long threads.
- When a new message arrives or you send one, the conversation moves cleanly to the top of the list, with no visual flash or leftovers at the old position. Before, there was sometimes a ghost-image effect when the conversation changed place.
- AIWhen Kord suggests a concrete action in the conversation (add a tag, change a Pipeline stage, send a message, merge two leads), a Confirm/Cancel card now always shows up in the chat. Before, in some cases it described the action in text ("Card X to confirm") without triggering anything: there was no button to confirm and the action was never run. That's over.
- AIEach action card suggested by Kord now clearly shows which lead it applies to (Instagram @username or first name). When Kord chains several cards in a row (for example to tag 5 leads at once), you immediately see which one matches which lead. Before, the cards were all anonymous ("Add tag X to the lead").
Fixed
- AINo more error message when you reply to the options Kord offers. The bug triggered when Kord gave you choices ("Do you want me to do A, B or C?") and you answered with a single letter or short number.
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Added
- The left sidebar is fully redesigned. Your main sections (Inbox, Dashboard, Leads, Analytics, Kord) stay at the top. Everything tied to Kord's brain (Tags, Templates, Blocklist, Pipeline, AI Setup) now slides under a "More" dropdown right below the Kord tab. You can promote the sections you use most to the top of the bar via "Customize sidebar" in the More menu. The bottom menu (click your avatar) now groups Profile & organization, Connections, Sounds & notifications, Support and Log out. The Settings tab at the top is gone: the sub-pages are still reachable through their usual URLs and through the new entries.
Added
- Your templates can now be organized into folders. A horizontal bar above your template list lets you filter by folder ("All" / "At the root" / the folders you create). A "New folder" button sits next to "New template". On each template, a menu (⋯) with "Move to…" and "Reset counter". Deleting a template now opens a proper confirmation window in the app instead of the browser's native popup.
Improved
- AIWhen you ask Kord to analyze without specifying the channel ("analyze my conversations"), it now explicitly asks whether you want Instagram, WhatsApp or both mixed before starting. Since insights from the two channels are too different to blend without distinction, this is clearer. If you specify the channel in your question ("analyze my Instagram conversations"), it goes straight to it.
- AIWhile Kord thinks before answering, its reasoning appears directly in a "Thinking" block that collapses automatically when its final answer arrives. No more visual switch between a regular bubble and a collapsed block. You can still expand it manually with the chevron to see what it did.
- AIWhile a long Kord answer is being displayed, if you scroll up to reread an earlier message, the view no longer jumps back down on every token. A floating "New messages" button appears if you want to go back to the bottom. When you send a new message, it returns to the bottom automatically.
Fixed
- AIKord now really adds tags when you ask. Before, it said "Action confirmed" even when the tag didn't exist in your database (false success). Now it clearly says the tag is unknown, and offers either to create a new one or to pick from your existing tags.
- AIKord now finds the full history of your Instagram and WhatsApp conversations, including leads you talked to well before connecting your account to Ficiel. Before, if you asked it "analyze my conversations from March 2026", it missed all those from before you connected the account. Now the whole history is usable.
- AIWhen you confirm or cancel an action suggested by Kord (add a tag, change a Pipeline stage, etc.), the card stays cleanly displayed in the conversation even after you switch tabs and come back, or after a refresh. Before, it turned into plain text on reload.
- When you send a message in the inbox and start typing the next one during the 1-2 seconds of Instagram/WhatsApp latency, your new text is no longer erased when the server confirms the send.
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Added
- AIUnified mode: the Analysis vs Operator selector is gone. One single mode where Kord reads your database AND acts on it in the same conversation. Simpler, faster.
- AIIn-chat Confirm/Cancel cards: for every action that changes your database (change a stage, add a tag, merge leads, send a message…), Kord triggers the action and a card with two buttons, "Confirm" / "Cancel", appears right in the conversation. You confirm, the action runs. You cancel, it's dropped. No more repetitive "do you confirm?" questions in writing: it's visual.
- AIBulk send: Kord can send the same message to up to 50 leads at once (with an anti-rate-limit delay). In-chat confirmation card with a preview of the recipients. If a send fails along the way, the report lists exactly which ones.
- You can now merge two contacts from a conversation's actions menu (three-dot icon, top right). Pick the master contact with an autocomplete search, then confirm. The current contact becomes a satellite and inherits the master's pipeline and tags.
- A "This contact is linked to [master]" banner now shows on a satellite contact's profile. It's visible in the Summary sidebar. When the AI or you change a satellite's Pipeline stage, the change applies to the master automatically.
- AIOn the Kord side, a new contact merge tool lets it suggest a merge through the in-chat approval card. Kord can say "I'm going to merge @x with @y" and you approve with one click.
- Anti-chain rule: a master contact can't itself be a satellite of another one. A satellite can't become the master of others. This is a safeguard against cascading merges.
Improved
- AIFiciel's AI agent is now called Kord (pronounced "kord", like the taut cord that ties your leads together). It's a cosmetic rename with a new logo: two purple anchors and a vertical cord with a gold dot in the center, the productive tension between you and your contacts. You'll find Kord where Ficelle used to be in the sidebar, the composer, the tutorial and all conversations. No capabilities changed, just a shorter name and a clearer visual identity.
- AIYour Persona Analysis on the Analytics page is now split into two separate blocks: one for Instagram, one for WhatsApp. Before, the summary mixed both channels: you could find post-call WhatsApp objections (payment, signature, client questionnaire) in what you thought was your Instagram prospecting view, and the other way around. Now each channel has its own typical profile, its own objections and its own setting style, drawn only from that channel's conversations.
- AIKord now shows its actions in plain language. Before, you saw a card with "get_lead_context" and a JSON block. Now you see a single line, "I'm checking Lucas's profile", with a purple dot that pulses while it works, then a purple checkmark when it's done. You can click to see the technical detail if you need it, but it's hidden by default.
- AIWhen Kord runs several actions of the same type in a row, it groups them into a single block. Example: if it updates the PIPELINE for 6 contacts at once, you see "6 contacts updated in the PIPELINE" with the list "• Lucas → Do not contact • Enzo → In qualification…" instead of 6 stacked cards.
- AIThe Approve/Cancel cards now appear with a clean animation and focus goes to Approve automatically: you can confirm with the Enter key without touching the mouse. While it runs, the card turns light green with an "Running…" loader. If you cancel, it fades to gray.
- AIThree pulsing purple dots now show while Kord is thinking, before it starts to answer. No more awkward blank while you wait.
- AIThe composer (where you write to Kord) glows purple for 400ms when Kord finishes answering, and focus goes back to the field automatically: you can send your next question without clicking.
- AISmart auto-scroll: if you scroll up to reread a message while Kord is writing, scrolling no longer drags you back down. Scroll back down whenever you want and auto-scroll turns itself back on.
- AISidebar: the entry now reads "Kord" (instead of "KORD"), with a small purple "AI agent" badge next to it so you immediately know it's the intelligent agent. It's more consistent with the rest of the interface.
- AINew Kord icon in the sidebar and the browser tab: two nodes linked by a zigzag cord. The style matches the other interface icons (Inbox, Analytics, etc.). You see the same purple cord when the item is selected, gray when inactive.
- AIKord's reasoning capacity is expanded: it can now chain up to 24 actions per conversation turn (instead of 8), for a total duration of up to 10 minutes (instead of 3). That allows deeper analyses and multi-lead sequences without having to prompt it again.
- On the contact Stats side, merging is now taken into account: all of a satellite's stage events roll up to the master for a unified view.
- AIThe "Force regeneration" button reruns both persona channels in one click. If only one of the two analyses is older than 24 hours, only that one is regenerated and the other stays cached. If you've connected only one channel (for example Instagram alone), you see a single card, with no empty placeholder for the missing channel.
- AIWhen you ask Kord about your persona in /agent, it can now target a specific channel: ask for "my Instagram persona" or "WhatsApp objections" and it no longer mixes the two.
- AIPersona cards are now aligned to the same height, even when one channel has more objections than the other. Visually aligned, with no more offset between the two blocks.
- AIThe AI model's technical name is removed from the display. You just see "Generated X minutes ago", without jargon.
- AIIf the connection drops in the middle of a Kord answer, a "Try again" message appears with a button: no need to refresh the page.
Fixed
- AIWhen Kord couldn't find a lead by ID, it quoted the raw identifier in its answer ("lead xxxx-yyyy-zzzz not found"). That was confusing: you saw an ID in the conversation as if it were a real reference in your database. Now it just says "lead not found, I'm running a new search" and does its search cleanly.
- AIKord no longer loses the memory of its own tools between your messages in the same conversation. Before, you asked it to list your inactive leads in qualifying, it answered correctly, then you followed up with "align the stage of each one" and it made up identifiers that didn't exist ("lead not found" repeated 6 times in a row). Cause: its conversation history contained its text replies but not the results of the tools it had used, so it hallucinated plausible UUIDs to fill the gap. Now its history includes every tool it called and the result: it can reuse the real identifiers of the leads listed earlier without hallucinating.
- AIKord no longer needlessly calls the same tools again between two prompts in the same conversation. If it already listed your stages or tags in an earlier message, it reuses the data instead of making the call again.
- AIRegeneration only showed one channel even though you have both: on organizations with many Instagram conversations (several hundred chats), the Instagram analysis failed silently and only the WhatsApp card showed. Now both cards appear correctly, and if a channel still fails, you get an explicit error toast that tells you which one and offers to try again.
- AIWhile the AI generates or regenerates your analysis, the old cards disappear and you see two placeholder blocks with animated lines and a message: "The AI is rereading your conversations and summarizing. It takes about thirty seconds." No more confusion between the old outdated analysis and the new one on its way.
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Improved
- The dashboard no longer just shows numbers. Under your four indicators, you now see the leads to follow up with today (qualification or OK for call, you wrote last, and they haven't replied in more than three days) as well as your five latest conversations. Each row opens the matching conversation directly in the inbox. The goal: turn your home view into an action page, not a wall of numbers.
Fixed
- Smooth long conversations on mobile. A discussion with more than two hundred messages used to scroll at fifteen or twenty frames per second on your phone, which made the page feel laggy when you scrolled up to reread a message. Now rendering holds at sixty frames per second. The composer no longer stutters while you scroll. The effect is most visible on conversations that have been running for several weeks.
- The conversation list loads faster, especially when you have a lot of them. The amount of data transferred each time you open the inbox is cut by ten: your inbox shows up almost instantly, even on a slow network.
- A change to a lead (stage change, adding a tag, archive, restore) now spreads immediately everywhere in the app: inbox list, kanban, contacts page. No more waiting for a full reload of all three lists after each change.
- The panel on the right of a conversation (Summary / Profile / Timeline / Stats) loads faster the first time. Each tab is downloaded on demand when you click it, rather than all at once when the panel opens.
- The inbox is noticeably more responsive, on desktop and mobile. Quick actions from the list (mark as priority, archive, delete) take effect immediately instead of waiting for a reload. Switching between tabs no longer reloads your conversations on every click.
- Voice note bubbles switched from red/pink to purple/gray. They no longer look like an error notification. Very light gray for received voice notes, pale purple for the ones you send. The play button, waveform and transcript follow the same palette.
- Deleting a conversation from the list now asks for confirmation, as it already did in the open conversation view. No more risk of clicking the trash icon by mistake. It's recoverable for thirty days in the trash anyway.
- The Cmd or Ctrl + Enter shortcut in the composer can no longer send the same message twice if you hit it very quickly.
- The Test button in AI settings no longer shows the old failed state while a new test is running.
- Message bubbles that are still sending now show "Sending" when you hover over them. Useful on a slow network to tell "sent" from "not sent yet".
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Improved
- When you change a lead's pipeline stage (Qualification, Call, etc.) from the sidebar, the badge now updates immediately. Before, there was a dead time of 1 to 2 seconds while the whole page reloaded in the background. It's instant now.
- Same for the AI toggle (the small star button in the conversation header): turning AI on or off for a lead is reflected instantly, with no lag.
- Saved AI notes now show "Saving..." with a spinner while saving, then a "AI notes saved" confirmation. Before, the button just grayed out with no feedback and you could wonder whether it had been saved.
- When you edit a WhatsApp contact's nickname (rename), the conversation header and avatar update right away, with no need to reload the page.
Fixed
- Before: some Instagram contacts showed a broken gray silhouette in the conversation list, while others showed their real photo. Cause: Instagram expires profile photo links after about two weeks (on Meta's CDN side), so older leads ended up with a dead link. Now, as soon as a photo fails to load, we automatically switch to the contact's initials on a colored background (same look as WhatsApp contacts). Your inbox is visually consistent, with no more broken icons.
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Added
- New "Archives" tab in your inbox, right next to All, Unread and Priority. You'll find the conversations you set aside or that the system archived automatically (inactive WhatsApp groups, empty conversations, merged duplicates).
- The button that appears when you hover over a conversation now knows whether it's archived or not. On an active conversation, it says "Archive" and files it away. On a conversation already in Archives, it becomes "Unarchive" (different icon and color) and puts it back in your active inbox in one click.
Improved
- Automatic cleanup in the inbox: completely empty WhatsApp conversations (inactive groups, conversations whose historical messages are no longer accessible) are now moved to Archives automatically. No more "Unknown with no history" clutter in your active view. You can still find them in the Archives tab.
Fixed
- On WhatsApp, the voice notes you send now arrive as real native voice notes on the contact's side (audio bubble with waveform and play button), instead of an audio file to download. You can send WhatsApp voice notes cleanly again with no error message. No change on Instagram (already native for a long time).
- Sending a text message in the inbox now works without errors. Before, in some cases, the message went out empty and you saw an error message. That's fixed: your bubble appears instantly and the text is sent correctly.
- When an existing WhatsApp contact sends you a new message, it now lands in your existing conversation instead of creating a new "Unknown" conversation. If you still see a case where this happens, tell me so I can fix it case by case.
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Added
- When one of your Instagram accounts (or another channel) disconnects, you now see a red "Disconnected" badge in Settings > Connections, with a "Reconnect" button that restarts the authorization flow without losing your existing conversations.
- An amber alert appears at the top of the Connections page if at least one account is disconnected, with a "View" button that scrolls to the affected account.
- At your next login, if you have a disconnected account, a toast warns you with a direct shortcut to the reconnect page. No need to notice it on your own.
- Your pinned templates can now be reordered with the mouse: a 3-bar handle on the left of each pinned template lets you drag and drop to pick the order. The order is reflected instantly in the template picker in the inbox.
Improved
- Conversation list much smoother on mobile: scrolling stays fast and responsive even with thousands of contacts.
- Lighter conversation page when you open it on mobile: the audio player for voice notes only loads when you reach one, so the conversation opens faster.
- On mobile, the advanced filters panel now opens as a full-screen side panel instead of being stuck in a small window that overflowed on the right.
- The message box is more responsive when you type fast on mobile: no more small jolts when the box grows to fit a new line.
- Profile pictures in the conversation list no longer slow down message loading: they show up just a bit later, without getting in the way of reading.
Fixed
- AIThe AI analysis window now displays correctly on the inbox: the dark backdrop covers the whole screen, and the window no longer overflows when the analysis contains many tags or suggested actions.
- Blocklisted leads now disappear completely from the inbox, even when you filter by tag. Before, some stayed visible depending on the channel. All your existing blocklisted leads were cleaned up automatically.
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Improved
- When you tag or untag a lead, the tag shows up instantly in the conversation sidebar. No more waiting.
- When a new message comes in, only the affected conversation updates in your list. The inbox stays smooth even with 1,000 active conversations.
- The Metrics block in Settings > AI setup has been removed. It showed a waiting message with no real data; it will come back once it has real content.
Fixed
- Message box: it now grows correctly when you type several lines. Before, your text was cut off.
- Message box: after you send a voice note, the box resets cleanly for the next one.
- Profile: you can now save your profile without filling in email, phone, and availability. These fields are optional.
- Sidebar: the Support button no longer has a colored background when you're not on it.
- Sidebar: the Pipeline item has been removed to reduce clutter. Your pipeline stages keep working everywhere (editing in Settings, organizing in Inbox and Contacts).
- WhatsApp / Instagram: 14 conversations that showed up twice have been merged. The bug that created these duplicates is fixed.
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Added
- You can now rename a WhatsApp lead from their Profile: click the pencil next to their name, type your nickname, and confirm. The original WhatsApp name stays available: clear your nickname and you get the original number or name back. Not available on Instagram, on purpose (so we don't break the account's references).
Added
- Support button in the sidebar (light purple glasses icon under Admin/Settings): click it, type your issue in the window that opens, and your message goes straight to the founder's WhatsApp. Usually answered in under an hour.
Improved
- Smoother inbox: message bubbles and conversation rows no longer redraw needlessly when you act on a single item. Most noticeable when you have 1,000 active conversations.
Fixed
- Conversation resync: the confirmation message now shows the right channel ("No new messages on WhatsApp" if you're on WhatsApp), instead of always saying "Instagram".
- Account resync from Settings > Connections: the confirmation message now says which channel is being resynced ("Instagram resync started" or "WhatsApp resync started").
- Long conversations: you now see the last 1,000 messages of a thread instead of the oldest 200 (4 WhatsApp conversations with more than 200 messages had their latest messages hidden).
- Stickers, locations, shared contacts, and documents now show with a clean label in your conversations, instead of an empty bubble. Mostly visible on WhatsApp.
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Added
- Channel selector at the top of the inbox: one button per connected network (Instagram, WhatsApp...) with its icon and official color when selected. Your Instagram DMs and WhatsApp messages are no longer mixed in the same list.
- The selected channel is remembered per organization: you get the same view the next time you log in.
- If you only have one connected channel, the selector is hidden automatically: nothing changes visually compared to before.
- You can now connect a WhatsApp account in addition to Instagram from Settings > Connections or during onboarding. Scan the QR code with your phone, and your WhatsApp messages land in the same inbox as your Instagram DMs.
- Your WhatsApp conversation history is imported automatically when you connect. Tags, pipeline, and AI work the same on both channels.
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Added
- Collapsible main sidebar: click the icon at the top to switch to icons-only mode. Your choice is remembered.
- Icons for each section in Settings so you can spot what you're looking for faster.
Added
- New Settings > Templates tab to manage your library.
- New button in the inbox composer to insert a template in 1 click.
- Auto variables: {first_name}, {ig_handle}, {date}, {pipeline_stage}, filled in from the current lead.
- Top 5 pinned templates plus a usage counter so you can see which ones work.
Improved
- The "Back to inbox" button in Settings has been cleaned up.
- Settings order rearranged: Profile at the top, then your connections and AI setup, then your everyday tools (Pipeline, Tags, Templates, Sounds), Blocklist at the very bottom.
- Responsive layout reworked for desktop, mobile, and in-between screen sizes.
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Added
- Reorder your tags by drag and drop in Settings > Tags. Each row has a handle on the left (three small vertical lines): click, hold, and move it to set the order you want. The new order is saved for your account and also shows up in the "Manage tags" window from the inbox. New tags you create land at the end of the list, so you stay in control of their position.
- Notification sounds in Ficiel: a short sound when you get a new message, and a distinct sound when a new lead shows up for the first time. They work on every page of the app (inbox, dashboard, analytics, contacts, settings…), even if you're on another browser tab.
- New Settings > Sounds & notifications page. You can set the overall volume, turn each type of sound on or off, and test how it sounds before saving. Preferences are saved per browser.
- AIAI voice picker in the inbox composer. As soon as you turn on the AI voice note button, a pill appears next to it showing the active voice (Henri, Denise, Rémy, Bella, or your cloned voice). One click opens an upward menu so you can switch on the fly. The "Ficiel" voice is in the list (grayed out, coming soon). Your choice is saved per team member and doesn't override the default voice in Settings.
- Real audio waveforms under each voice note: the bars now reflect the actual amplitude of the audio, whether it's an AI voice note, your own mic recording, or a voice note received from a lead. Two different voice notes no longer share the same visual pattern. Your older voice notes were migrated automatically.
- "What's new" window at login: whenever something new ships on Ficiel, a centered window appears at your next login and lists what changed since your last visit, with the same look as the Changelog page. Check "Don't show me again" if you want to turn the reminder off. Otherwise the window comes back at each login until you've seen it.
- New welcome visual on the public landing page (app.ficiel.io): an illustration of the purple thread linking your Instagram, WhatsApp, and LinkedIn channels, kept inside the header area, with a light overlay on top to keep the text readable.
- A small illustration of the knotted purple thread now shows in your inbox when no conversation is selected, replacing the old dotted bubble icon.
Improved
- "Inbox" is now the default destination of the app: it moves to first place in the sidebar (ahead of "Dashboard"), and when you land on app.ficiel.io while logged in, you go straight to it. "Dashboard" is still one click away, still with its "New" badge.
- "Manage tags" window from the inbox: the scrollable list is taller, so you see 8 to 10 tags at once instead of 3 or 4. No more scrolling to find a tag in a big catalog.
- Smoother navigation between pages. Each click in the sidebar (Dashboard, Inbox, Contacts, Pipeline, Analytics, Settings) now shows a page skeleton right away while the content loads, instead of waiting on the previous page. Switching back and forth between tabs feels almost instant.
- Your organization info is no longer fetched twice on every navigation. This speeds up the opening of every page.
Fixed
- AIAI Persona analysis (Analytics page): now uses the AI key set in Settings > AI configuration, like the inbox suggestions. No more key errors when your AI configuration doesn't match.
- AIAI Persona analysis (wider scope): all your active conversations (inbound and outbound, excluding Ignore/Blocklist/archived) are now taken into account, not just qualified leads. The last 15 messages of each conversation, in both directions, for real context.
- AIAI Persona analysis: new "Your setting / closing style" section that sums up your frame, your hooks, and how you push the CTA, based on the messages you've sent.
- Changing a lead's stage from the right panel (the "New lead" / "In qualification" / etc. dropdown) now updates instantly everywhere: the badge in the panel header, the conversation list on the left, the pipeline kanban view, and even in your other open Ficiel tabs. Before, you had to reload the page to see the new status in some places.
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Added
- AIA Dashboard now greets you at login with your 4 key numbers for the week: messages sent by the AI today, conversations received this week, qualified leads this month, calls booked this month.
- New Analytics page (available from the sidebar, with a blue "New" badge). You'll find your full funnel there: Conversations → Replies → Qualified → Call OK → Calls booked, with the conversion rate between each step.
- You can filter your analytics by period (7, 30, or 90 days) and choose the chart scale (day, week, month).
- AIFive curves track over time: messages received, messages sent by the AI, qualified leads, call OK, calls booked.
- AIAn AI Persona analysis block generates an AI summary of your qualified leads (typical profile, main objections, acquisition channels, peak hours). One refresh per day, plus a "Force regeneration" button if you want a new pass right away (≈ $0.03).
- In a lead profile, a green "Call · Booked" card appears as soon as you move its stage to "Call booked". It shows the date.
- AINew per-lead AI toggle (purple lightning icon in a conversation header and in the lead profile). You can turn off the AI on one lead without touching your global setup: handy for taking over manually on a specific case.
Improved
- Settings on mobile: the vertical sidebar is replaced by swipeable horizontal tabs at the top of the page. No more cut-off text, no more truncated fields.
- The Manage tags window from the inbox now fits entirely on a phone screen with no internal scrolling: the "Create + assign" button stays visible at all times.
- Tag colors are now consistent across the whole app (Settings and the inbox show the same palette).
- AIAI suggestions now take into account the last 30 messages of a conversation (up from 10). Useful for long funnels where the context of the previous 5 to 10 exchanges makes the difference.
- New "Ignore" system tag (neutral dark gray icon, can't be deleted). Put it on a personal contact or a friend and their conversations stay visible in the inbox, but are excluded from analytics, the Persona analysis, and AI learning. Removable in one click, no confirmation.
- The numbers on the Dashboard and the Analytics page no longer count blocklisted leads or leads tagged "Ignore". Your funnel now reflects only your real, active conversations.
- Removing a lead from the blocklist (either from Settings > Blocklist, or by removing the "blocklist" tag from a lead) now opens a green confirmation modal: "Reactivate this lead? The AI will start handling it again".
- AITagging a lead "Ignore" now opens an amber confirmation modal: "Ignore this lead? The AI will no longer learn anything from your conversations". It prevents accidental clicks, because the tag has a real impact on your AI learning.
- The "Blocklist" and "Ignore" system tags are now capitalized and each has a read-only description. You can still change their color to match your palette. The "Ignore" tag is now orange by default (instead of gray).
Fixed
- The "Mark as unread" button now works on all conversations, even those where your last message was outgoing. Before, it seemed to do nothing in some cases.
- Inbox: the conversation list no longer cuts off at 100 entries. You can now scroll through up to 1,000 conversations (your whole active base). Accounts with a large history finally see all their leads.
- A lead added to your blocklist now disappears COMPLETELY from the platform: inbox, leads, pipeline. If a blocklisted person sends you a new DM, the conversation is archived automatically (you never see it). The data stays in the database, so you can restore it manually if you made a mistake.
- New confirmation modal before blocklisting a lead (from Settings > Blocklist or from the "blocklist" system tag): "No, cancel" / "Yes, blocklist" (in red). It prevents misclicks.
- AIAI suggestions are no longer triggered on historical messages during an Instagram resync. Before, a resync brought back 100 messages = 100 suggestions. Now, only "live" DMs (received in the last 5 minutes) trigger a suggestion.
- AINo more stacking of AI suggestions in the side panel. Previously, some conversations showed 20 or 30 suggestions piled on top of each other. Now there is a single active suggestion per conversation, always based on the lead's latest message. If a new message arrives, the previous suggestion is replaced, not duplicated.
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Added
- You can now log in with email + password (in addition to the link sent by email). Password recovery is available from /login → "Forgot password?". You can change your password in Settings > Profile and organization > Security.
- The magic link sent by email now works across devices: you can request it from your computer and open it on your phone without an error message.
- Received images now appear directly in the conversation (click to enlarge to full screen), instead of the old "Attachment".
- Received videos now show up with a built-in video player.
- Received voice notes have an inline audio player with a purple Instagram-style waveform. No more silent "Attachment" placeholders.
- You can adjust voice note playback speed to 1× / 1.5× / 2× / 3× with one click on the pill to the right of the player.
- "Resync" button in the conversation header: forces a refresh from Instagram if you suspect a missing message.
- "Mark as unread" button on each conversation row in the inbox (envelope icon) to put a conversation back into the unread state.
- AIThe AI now understands voice notes (transcript added to the context) and images (vision) when it suggests a reply.
- AIThe composer is redesigned ChatGPT-style: a single rounded bar with the input area and your 4 buttons on the right (AI suggestion, AI voice note, native mic, image), with a solid purple Send button at the far right.
- AIAI suggestions now open just above the composer (no longer at the top of the conversation) so they stop covering the lead's latest messages.
- The conversation now opens at the bottom of the history, on the most recent messages. A round arrow appears at the bottom right as soon as you scroll up; one click takes you back down.
- AIYou can set a booking link per organization (Calendly, Cal.com, or other) in Settings > AI configuration. The AI will share this link with the lead when it judges they are qualified and ready for a call.
- AIAI auto-tagging of leads: turn on "Auto-assign" for a tag in Settings > Tags and the AI will apply that tag to leads that match its description (with a 7-day delay between two runs).
- Full tag editing (name, description, color, icon) directly from Settings > Tags, without having to delete and recreate.
- The tag icon catalog goes from 32 to 87 icons (money, health, sports, travel, time, etc.), with search in French ("anniversaire" → cake, "diplôme" → graduation cap).
- Three new tag colors: yellow, pink, light brown.
- Tagging a lead with the "blocklist" system tag automatically adds it to your blocklist (and removes it if you remove the tag).
- Multi-select on Leads with a bulk action bar: change the pipeline, apply a tag, archive several leads at once.
- A dedicated tags column and a visible @handle column in the Leads table.
- Dense timeline in the lead profile: events and messages grouped by day with visible times.
- Deleting a lead with the trash button in the inbox: it disappears from Conversations, Leads, and Pipeline. If the lead sends a message later, it comes back automatically.
- Create a tag directly from a lead's side panel (no need to go to settings).
- AIInstagram connection is available to any user who signs up. Each organization sets its own AI key in Settings > AI configuration.
Improved
- Contact panel on mobile: a conversation now opens on the messages (not the lead profile). The contact panel is available on demand through a button in the header, and closes with an X inside the panel.
- App logo and favicon redone: new transparent purple "F" monogram, larger in its frame.
- The browser tab title now reads "Ficiel.io - Inbox" (consistent with the sidebar).
- AIError messages in plain English in Settings > AI Configuration (no more technical jargon). Added a red asterisk to mark required fields.
Fixed
- An old bug where incoming voice notes showed up as "Attachment" with no player has been fixed retroactively. Past voice notes in your old conversations are now playable.
- Fix in the "Manage tags" window in the inbox: colors added in settings now show up here too.
- AIThe AI system prompt is now optional (you can leave it empty and use the default prompt).
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Added
- Pipeline: three views to choose from: List, Funnel, Kanban. Filters are saved in the URL (you can share a link with your filter).
- Bulk move for leads: select several leads and change their stage or archive them in one action.
- Archive: a lead can be set aside without being deleted, and comes back on demand from the Archives view.
- Custom tags per organization: create your own tags with a name, color, icon and description. Assignable to multiple leads.
- AIBlocklist: /settings/blacklist with CSV import. The AI automatically skips analyzing messages from blocklisted accounts.
- Unread dot on conversation rows, counters on the "All" and "Unread" tabs.
- Three inbox tabs: All / Unread / Priority. Read/unread status is saved.
- Inbox filters grouped into a single dropdown menu: by stage, tag, 24-hour window, priority.
- Priority search in the conversation bar.
- Instagram @handle is saved, shown in the conversation and in the Contacts table.
- Relative timestamps in the conversation list ("12 min ago", "yesterday", etc.).
- Hover actions on a conversation row: mark as priority, archive, delete, without opening the conversation.
- Instagram reactions (hearts, thumbs up, etc.) are captured and shown on message bubbles.
- Native voice recording in the compose bar: click the mic, speak, preview, send.
- AIAI voice note: generates an audio message from your text, with a default voice (Henri / Denise / Rémy) or a premium voice.
- AISuggested AI replies: a button in the compose bar that suggests a reply based on the last 10 messages. Approve, edit, or reject.
- Lead profile with tabs: Summary, Profile, Timeline, Stats. AI analysis of a lead is available from Summary.
- AIAI analysis per lead: generates a summary, suggests a pipeline stage and adds the tags that match.
- Timeline: every event for a lead (stage change, tag added, blocklisted, AI note, reaction) in one timeline.
- Support widget on logged-in pages.
- Transactional emails (magic link, confirmation, recovery) switched to French, kept simple.
- Profile photo of the connected Instagram account shown in Settings > Connections.
Improved
- Pipeline renamed to Flux throughout the interface. Technical mentions are gone from the visible text.
- AITechnical jargon hidden in AI messages (you no longer see the model name in a suggestion's justification).
- Funnel view redesigned as a horizontal pyramid that adapts to screen width.
- Kanban columns that fill the viewport with native horizontal scroll, no more zooming needed.
- Manual conversation resync from Settings > Connections.
Fixed
- Misfiled new leads: any lead created by a first inbound message now lands in the first stage of the Pipeline (no more "Unassigned").
- Instagram sync now covers both the inbox and message requests.
- Reactions are no longer duplicated in the timeline.
- AIThe AI suggestion bubble now disappears as soon as it's sent (no more visual leftovers).
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Day one of the sprint. The basics of Ficiel are in place: account creation, connecting an Instagram account, three-column inbox, message bar, settings screen, and online hosting. Nothing visible for you that day yet, but everything that follows depends on it.