This English version is provided for convenience. The French version is the only legally binding version and prevails in case of any discrepancy.

Terms and conditions

Last updated: October 11, 2026

Article 1: Purpose

These general terms and conditions of sale and use govern access to the Ficiel.io service, published by Systèmes AXi (Abraham Rajoelina AINAFITIAVANA, sole proprietor (entrepreneur individuel), SIRET 945 118 354 00017, 71 Rue De Falaise, 14000 Caen), hereinafter "the Publisher", and its use by any person subscribing to a plan, hereinafter "the Client". Any subscription constitutes unreserved acceptance of these terms.

Article 2: Description of the service

Ficiel.io is software accessible online. It brings together in a single inbox the conversations from the messaging channels supported by the service, and provides an artificial intelligence agent that reviews the history, sorts and prioritizes conversations, and prepares suggested replies and follow-ups in the Client's style.

• The Client connects their own messaging accounts. The Publisher provides no account, number or audience.
• Messages prepared by the artificial intelligence are subject to the Client's approval, except where the Client explicitly enables an automatic sending feature.
• The service is provided as is, with no commitment to any commercial result.

Article 3: Subscription and formation of the contract

Subscription to the Essentiel plan is done online, with no prior call or quote. The contract is formed upon creation of the account and registration of the payment method. No amount is charged at that time.

The Client declares that they are subscribing for the purposes of their professional activity.

Article 4: Trial period

Any first subscription opens a 7-day trial period, extended by 3 free days, for a total of 10 days. No charge is made during this period. The Client may end it at any time from their client area, at no cost and without giving a reason. Unless cancelled, the subscription starts on the 11th day. During the trial of the Intégral plan, the volumes are those of the Essentiel plan; they open upon the first payment.

Article 5: Prices

Essentiel plan: €117 per month or €1,170 per year (or the USD equivalent shown at checkout for accounts billed in US dollars). 500 AI conversations and 100 cloned voice messages per month, history reviewed up to 2 years back, MCP access for day-to-day use (read, prepare, send, schedule, organize contacts, adjust Kord), 2 seats, one account per channel.

Intégral plan: €397 per month or €3,970 per year. AI conversations with no cap within the limits of reasonable use, 500 cloned voice messages per month, history reviewed with no age limit, full MCP access (in addition: automations, AI per channel and offer amount), 5 seats, 3 accounts per channel, assisted setup. Reasonable use: beyond 5,000 AI conversations in a month, Ficiel contacts the client to adapt the offer. No service is suspended on this ground.

Top-ups: one-time purchase of 100 or 250 AI conversations, or of 100 cloned voice messages. Valid until the end of the current monthly cycle, not carried over, not refundable once purchased.

Change of plan: upgrading to Intégral is immediate, prorated. Returning to Essentiel takes effect at the end of the paid period, without refund.

Subscriptions taken out before October 5, 2026 retain the terms under which they were taken out.

VAT not applicable, article 293 B of the French General Tax Code.

Custom plan: on quote. Intended for advanced needs: several accounts per channel, uncapped volumes, specific calibration and support.

Prices may be changed. Any change is notified to the Client at least 30 days before it takes effect and applies only to subsequent subscription periods. The Client remains free to cancel under the conditions of article 8.

Article 6: Payment and renewal

Payment is made by bank card, through the secure payment provider Stripe. The subscription is monthly or annual, payable in advance, and renews automatically at each due date until it is cancelled. The annual subscription is paid in advance for twelve months; volumes remain monthly.

If a charge fails, the Publisher may retry the payment, then suspend access to the service after informing the Client.

Article 7: Usage limits

The Essentiel plan includes 500 conversations processed by the artificial intelligence per month and 100 voice messages generated with the Client's voice; the Intégral plan includes uncapped conversations within the reasonable use defined in article 5 and 500 voice messages per month. A conversation is counted only once, regardless of the number of exchanges it contains. Voice messages recorded by the Client themselves are never counted.

Beyond these limits, the service does not stop: messages keep arriving and remain viewable. Only automatic processing is paused until the next billing cycle, or until a top-up is purchased. No overage is billed automatically.

Article 8: Term and cancellation

The contract is entered into with no minimum commitment period. The Client may cancel at any time from their client area, without notice or reason. Cancellation takes effect at the end of the current monthly period, already paid; no prorated refund is due.

The Publisher may suspend or terminate the account in the event of a serious breach (unlawful use, failure to pay, deliberate circumvention of limits) after informing the Client.

Article 9: Right of withdrawal

The service is intended for professionals subscribing for the purposes of their activity. The 14-day right of withdrawal granted to consumers is not intended to apply. The 10-day trial period without charge provided for in article 4 allows the Client to evaluate the service before any financial commitment.

Article 10: Client obligations

The Client undertakes to:

• Provide accurate information and keep their access credentials confidential
• Comply with the terms of use of the messaging platforms they connect
• Use the service neither for illegal or fraudulent purposes, nor for unsolicited mass solicitation
• Remain responsible for the content of messages sent from their accounts, including when they were prepared by the artificial intelligence

Article 11: Service availability

The Publisher uses reasonable means to keep the service accessible and informs the Client of any significant incident as soon as possible. The service depends on third-party platforms whose availability and rules the Publisher does not control: their interruptions, limitations or changes cannot be attributed to the Publisher.

Article 12: Client data

The Client's data and conversations belong to the Client. They are isolated by organization and hosted in the European Union. They are neither sold, nor transferred, nor used to train an artificial intelligence model. The Client may request the complete deletion of their data; it takes place within 24 hours. This isolation applies to raw data: from November 10, 2026, the Publisher may derive aggregated and anonymized statistics from it, which never contain the content of a message or the identity of a contact or of the Client, under the conditions described in the privacy policy, and the Client may object to this at any time. The detailed processing conditions are set out in the privacy policy.

Article 13: Intellectual property

The service, its components, its interfaces and its methods remain the exclusive property of the Publisher. The subscription grants a personal, non-exclusive and non-transferable right of use for the term of the contract. The Client's content and data remain the Client's property.

Article 14: Confidentiality

Each party undertakes to treat as confidential the information received from the other in the course of the contractual relationship, throughout its term and after it ends.

Article 15: Limitation of liability

The Publisher's liability is limited to the amount paid by the Client over the last 3 months. The Publisher cannot be held liable for the Client's commercial results, for service interruptions related to third-party platforms, or for the use made of the service and the messages sent by the Client.

Article 16: Changes to the terms and conditions

The Publisher may change these terms. The Client is informed at least 30 days before they come into force. Continuing the subscription beyond that date constitutes acceptance. Otherwise, the Client may cancel under the conditions of article 8.

Article 17: Governing law and disputes

These terms are governed by French law. In the event of a dispute, the parties undertake to seek an amicable solution before any legal action. Failing that, the courts of Caen will have jurisdiction.

Article 18: Contact

For any question: [email protected]